Quail Park of Lynnwood is seeking a Community Relations Director to join the team. Purpose : Sales Marketing CRC To manage all programs aimed at retaining depositors throughout the reservation, sales, and move-in phase.
Minimum Eligibility Requirements: Sales Marketing CRC - 2 years' experience working in senior living environment, and/or social activity leadership preferred.
- Previous marketing experience in a senior housing setting preferred.
- Must be able to read, write and speak English, and demonstrate strong written, verbal, and interpersonal communication skills and the ability to establish effective networking relationships.
- Must have an in-depth knowledge of basic sales and marketing principles and practices.
- Proficiency in basic computer skills including Word, Excel, and/or sales & marketing software required.
- Must be able to represent the community in a positive and professional manner in terms of communication, conduct and appearance, to referral sources, potential customers, and to the general public.
- Subject to pre-employment screening including TB testing and criminal background check.
Essential Functions: Sales Marketing CRC Marketing
- Support occupancy goals by coordinating move-ins, move-outs, and transfers efficiently.
- Coordinate all aspects of move-in process, from signing to physical arrival. Coordinate all aspects of move-in process from deposit through day of move in (actual signing done with ED)
- Responsible for obtaining necessary move-in paperwork.
- Assist resident/family with coordinating move to community (movers, realtors, financial planners etc)
- Aid incoming residents in transitioning to the community, coordinating with the Director of Engineering for suite preparations.
- Plan and distribute personalized move-in gifts.
- Responsible for managing community waitlist which includes providing frequent updates as well as inviting residents to upcoming community events.
- Coordinate with community Ambassador team and Hospitality Committee to introduce a new resident (s).
- Coordinate orientation to community emergency systems.
- Conduct follow-up visits after move-in.
- Coordinated with leadership team to ensure timely introductions with new resident and family connection calls.
- Coordinate monthly move in happy hour/party for new move ins to invite friends to for resident referral program
- Plan and execute events to engage families and prospective residents.
- Maintain a safe work environment and adhere to safe working practices.
Leadership/Management
- Is a positive role model of professional conduct and customer service attitude to the entire community team members?
- Attends all required team member meetings and in-service training sessions.
- Upholds Residents' Rights as defined by state regulations and by Company policy, at all times.
- Supports and upholds all other Company policies, and the service philosophy.
- Reliable and predictable attendance.
Working Conditions (travel, hours, and environment):
- Must be able to work full-time, including occasional evenings and some weekend and holiday rotations.
Benefits: Sales Marketing CRC - Paid time off
- Health insurance (for full time)
- Dental insurance (for full time)
- Retirement benefits or accounts
- Education assistance or tuition reimbursement
- See list of benefits.
- Exempt position-$70,000 -78,000 annually
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