Community Health Worker

Job Title & Specialty Area: Community Health Worker Department: Social work Location: Plano Shift: Monday to Friday -10 AM to 6 PM Job Type: On-Site Why Children's Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all. Summary: Focus on providing outreach and information to identified patient families in the Emergency Department on insurance coverage options, establishing a a primary care provider relationship, providing information on appropriate levels/sources of medical care, safety issues, and accessing community resources for unmet basic needs. Multiple patient families should be engaged, either in-person or by telephone, in these conversations during each shift. Responsibilities: Identify Medicaid recipients that utilizing the Emergency Department for non-acute care and discuss primary care physician resources, complete screening questionnaire with recipients to determine barriers in identifying or utilizing a primary care physician. Review barriers that contribute to the continued use of the emergency department instead of a primary care physician; complete follow-up on families to determine if a primary care physician has been identified and preventive care has been utilized. Provide families with community resources, as needed, and how to best access those resources. Discuss child safety needs (e.g., car seats, immunizations, etc.). How You'll Be Successful WORK EXPERIENCE At least 1 year job related experience Req At least 2 years job related experience Pref EDUCATION High school diploma or equivalent Req LICENSES AND CERTIFICATIONS Community Health Worker Certification Upon Hire Req NON-MANAGEMENT SKILLS Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures. Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions. Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence. Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs. Develop and use collaborative relationships to facilitate the accomplishment of work goals. Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences. A Place Where You Belong We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute. Holistic Benefits - How We'll Care for You: Employee portion of medical plan premiums are covered after 3 years. 4%-10% employee savings plan match based on tenure Paid Parental Leave (up to 12 weeks) Caregiver Leave Adoption and surrogacy reimbursement >