Community Health Assistant II

CAREER DESCRIPTION COMMUNITY HEALTH ASSISTANT II In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. This recruitment is being held to establish an open eligible list to fill current and future Community Health Assistant II vacancies within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. THE AGENCY The County of Orange Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a new and dynamic executive team with an organizational structure comprised of seven service areas - Administrative and Financial, Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health, Office of Care Coordination, Medical Health and Public Health - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT Through assessment, policy development and assurance, Public Health Services provides a wide range of services aimed at reducing death and disability by reducing the transmission of communicable diseases, preventing and lessening the impact of chronic diseases, and ensuring healthy and safe environments. THE OPPORTUNITIES Public Health Services currently has two (2) immediate vacancies. The Community Health Assistant (CHA) II within the Nutrition Services Program is responsible for the implementation of nutrition programs and regulations per Federal and State requirements. These positions are primarily funded by the Women, Infants & Children (WIC) Supplemental Nutrition and the CalFresh Healthy Living (CFHL) programs. The CHA II is needed to determine eligibility and provide more in-depth nutrition counseling in addition to data entry, checking in participants and printing food vouchers. Local programs are required to divide the eligibility determination into two steps. The CHA II supports compliance with this process. The incumbent will support the clinic needs by having a position that can do expanded tasks, thus improving clinic flow and client customer service. The WIC program offers services in Santa Ana, Buena Park, Anaheim and Westminster and the location of this position will be based on business needs. The schedule is Tuesday through Friday from 8:30AM - 5:00PM and Saturdays from 7:30AM - 4:00PM. The employee may be asked to work at different sites on occasion and will be reimbursed accordingly for the use of their personal vehicle. Proficiency in Spanish is highly desirable. The second vacancy is within the Clinical Services Division, Pulmonary Disease Services (PDS) Tuberculosis (TB) Program. The TB Clinic provides diagnosis, treatment, health education, and prevention services for individuals with active or suspected TB disease. To ensure adherence to the TB treatment regimen lasting at least six-months, patients are placed on Directly Observed Therapy (DOT). The primary responsibility of this position is to provide in-person (field) DOT services to TB patients by travelling within Orange County. The position is critical to TB control to help ensure that patients complete treatment, reduce TB transmission in the community and prevent the development of drug resistance. The schedule for this position is Monday through Friday, 8:00AM - 5:00PM. The employee will travel within Orange County and will be reimbursed accordingly for the use of their personal vehicle. Proficiency in Spanish or Vietnamese is highly desirable. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will possess two (2) or more years of experience working with adults, women, infants and children in a related field. Proficiency in Vietnamese or Spanish is highly desirable. In addition to the above, the ideal candidate will also possess the following core competencies: Technical Knowledge Experience Experience with data entry and managing databases Delivering services through telephone counseling or telehealth Implementing best practices including, but not limited to, delivering client/patient-centered care and performing comprehensive services Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook Knowledge of State mandates, laws and County regulations related to Public Health and communicable disease control Counseling individuals and conducting group presentations Relationship Building Interpersonal Skills Establishing trust and creating a positive rapport with participants, partners, and the community Establishing and cultivating effective working relationships with various staff members, community agencies, and resources Participating in projects as a member of the team, and work on assigned tasks independently Oral Written Communication Skills Communicating effectively and professionally both verbally and in writing with individuals who may be facing medical, socioeconomic challenges, as well as external and internal partners within the Agency Presenting information that actively engages the audience in community centers and health fairs Catering presentations and information that is culturally appropriate to various communities of socioeconomic and cultural backgrounds MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for the Community Health Assistant II classification. PHYSICAL & MENTAL REQUIREMENT, ENVIRONMENTAL AND WORKING CONDITIONS Physical Requirements The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities, which are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the Recruiter for any questions or to request an accommodation during the testing/selection process. Possess vision sufficient to read standard text, blueprints and a computer monitor and to drive a vehicle; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility sufficient to frequently walk over uneven terrain and to stand, sit, bend, stoop, twist at the waist and frequently turn the neck up and down and side to side; possess manual dexterity to operate keyboards and write. Some assignments require ability to lift 30 lbs. Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations and decisions; possess the ability to remain calm and appropriately focused in difficult interpersonal situations involving diverse interests, conflict and firm deadlines. Environmental Conditions Will be required to: work in an office and field environment, where a high level of noise is present; drive to community sites and to meetings; work some evenings, weekends; some sites are fixed and others require set-up. Must be able to work at different sites with little advance notice. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all applications to identify qualified candidates. After screening, only those candidates that meet the minimum qualifications will be referred to the next step in the selection procedures. Candidates will receive notification via e-mail of further procedures applicable to their status in the competition. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening Application Rating (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Online Assessment (Weighted 100%) Applicants who meet desirable qualifications will be invited to participate in a series of online examinations related to the essential job functions. The most successful candidates will be placed on an eligible list. Based on the Agency/Department's needs, the selection procedures listed above may be modified. Candidates will be notified via e-mail of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers . click apply for full job details