Collections Specialist Sr

Start something good. Empower your career. Become an employee-owner at Cenlar.

Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity, and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Mortgage Service Professional within our Default Call Center.

The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution, and communication skills (verbal/written).

Are you a call center professional motivated to leverage a customer-centric approach to assist homeowners in a highly visible position?

As a Mortgage Servicing Professional, you will:
Handle all levels of mortgage servicing inquiries, specifically related to default operations
Use advanced systems to research and resolve inquiries while continuously providing first call resolution
Explain mortgage servicing process information to borrowers
Make decisions to resolve customer issues
Resolve borrower and client complaints requiring in-depth research and provide written explanations of research problems/resolutions
Resolve disputes and perform root cause analysis
Accurately track and document all communications with customers to provide a detailed history of contact
Promote products and services with a focus on customer satisfaction and retention
Identifies, recommends, and contributes to process improvement
Actively contribute to the overall productivity and success of your team
Take ownership of the customer experience

In this role, you demonstrate:
Understanding of mortgage servicing including, escrow, taxes, and payment application
Desire to help your peers, your team, and department achieve exceptional results
Intellectual curiosity and willingness to learn and develop as a mortgage professional
Ability to multi-task in a fast-paced, highly demanding environment
Analytical ability to apply data and information in the resolution of customer concerns
Consistency and reliability of performance and presence in the workplace.

Skills, Experience, and Knowledge:
High School Diploma or GED required.
College degree preferred and/or combination of education and relevant job experience; 1-2 years of call center/customer service/collections experience preferred.
Excellent communication skills both verbal and written.
Attention to detail and accuracy.
Problem-solving skills and problem analysis.
Basic mortgage servicing or mortgage product knowledge preferred.
Regular, consistent, and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.

Successful candidates will be assessed and selected based on relevant skills and experience.

Total Rewards:

As an employee-owner at Cenlar, you'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Weekly day range:
Monday to Friday
Weekends as needed
Work setting:
Office

Application Question(s):
Please provide the best phone number to reach you.

Education:
High school or equivalent (Required)

Experience:
collections: 3 years (Preferred)

Ability to Commute:
O'Fallon, MO 63366 (Required)

Work Location: In person