Nesco Resource is teaming up with a client here in Montoursville, PA. This is an entry-level position ad is vital in maintaining customer relationships while managing delinquent accounts.
Key Responsibilities:
- Engage with customers in a courteous and empathetic manner to collect past due amounts and negotiate payment arrangements.
- Conduct thorough follow-up calls, documenting efforts to ensure customers fulfill their commitments.
- Verify and update customer information accurately.
- Collaborate with internal departments and provide detailed reports based on collection outcomes.
Qualifications:
- High School Diploma or GED equivalent.
- Prior experience in collections or a related field is preferred.
- Exceptional communication skills, both verbal and written.
- Basic computer proficiency, including a typing speed of at least 30 words per minute.
- Strong analytical abilities and attention to detail.
- Ability to work autonomously or as part of a team.
- Fluency in Spanish is a plus
Compensation: $16.00 per hour
Hours: Flexible availability between 8:30 am to 7:00 pm Monday to Friday and 9:00 am to 2:00 pm on Saturdays. Following training, rotation shifts on Fridays and Saturdays will be required.
Nesco Resource is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.