COLLECTIONS/ACCOUNT RESOLUTION SPECIALIST
AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2023.
First Credit Union was established in 1929 with the proud distinction as Arizona's "first" credit union. Since then, we've been dedicated to delivering quality products and services that help our members achieve financial success. If you want to work in a culture committed to "creating first class personal solutions" and delivering Financial Sunshine take this opportunity to apply for our position of Account Resolution Specialist and become part of our team.
As Account Resolution Specialist your primary responsibility will be outbound contact for payment reminders to members. Confers with member by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with member. Records information about financial status of member and status of collection efforts. Mailing letters to our members to encourage payment of delinquent accounts, calling members to help determine the reason for an overdue payment, reviews terms of loan with them, servicing their account, or create a credit contract with their account, receives payments from members and post it to their account to update status, order repossession or turn over accounts to an attorney, review reports to ensure delinquency is caught early and follow up with members quickly and consistently, reviews loan files for pertinent information, assists attorney or collection agency as needed, answers member questions on payments made to delinquent accounts, acts as a source of information to other employees, resolve conflicts and confrontations with difficult delinquency situations and members reactions, skip-tracing knowledge to locate member for collection efforts, and other duties as assigned.