CNC Field Service Technician

Position: CNC Field Service Technician (FST)
Location: Remote (Primary Residence) and Manufacturing Customer Locations
Job Description:
Minimum of 5-8 years as a FST working on CNC machine tool equipment and options.
Strong proficiency troubleshooting, diagnosing, and repairing CNC machine tool servo systems (drives, motors, encoders etc.).
Strong understanding of mechanical, hydraulic, pneumatic, lubrication and CNC machine control systems and components.
Strong electrical troubleshooting skills with the ability to read, understand and apply schematic diagram knowledge to troubleshoot, diagnose and repair electrical system issues at the component level.
Proficiency with Windows based computer systems (applications, file storage and transfer, Microsoft Office).
Strong Understanding of machine tool geometric precision and accuracy.

Electrical Systems:
Proficiency in low and high voltage electrical systems.
Training and knowledge of electrical safety protocols.

Mechanical Skills:
Understanding of CNC machine mechanical components.
Ability to diagnose and repair mechanical issues at the component level.
Knowledge of machine tool alignments and calibration.
Familiarity with different types of CNC lathes and CNC vertical machines.
Experience with 3, 4 and 5 axis CNC machine tools.

Fluid Systems:
Proficiency in hydraulic systems and components.
Knowledge of pneumatic systems and their operations.
Understanding of coolant and lubrication systems and their maintenance.

Machine Control:
Strong understanding of CNC machine control systems.
Ability to interact with, program, and modify CNC machine controls.
Troubleshooting and diagnosing control-related issues.
Knowledge of different CNC control software and interfaces.

Tooling and Fixtures:
Knowledge of CNC machine tooling, including tool holders and cutting tools.
Familiarity with ATC and automatic pallet changing systems.

Preventive Maintenance:
Ability to perform routine and specialized maintenance tasks to ensure reliability.

Parts Replacement:
Proficiency researching and ordering replacement parts for CNC machines.

Troubleshooting:
Strong troubleshooting skills to identify and resolve complex machine issues.
Analytical thinking to diagnose problems accurately and efficiently.

Communication and Documentation:
Effective communication skills for customer interactions and reporting.
Detailed documentation of service findings and repair activities.

Training:
Capability and willingness to mentor and train FSTs with less experience.

Desired Cultural Behaviors & Expectations:
1. Daily Travel
Ability and willingness to travel to customer facilities within the designated coverage territory on-a-daily basis, with occasional overnight hotel stays.
Access to a reliable personal vehicle required for daily travel.

2. Technical Proficiency
Willingness to maintain a deep and up-to-date knowledge of machine tools, software, and related technologies to effectively diagnose and resolve issues.

3. Customer Focus
Prioritize customer satisfaction by actively listening to their needs, providing clear communication, and delivering high-quality service that aligns with the customers goals and expectations.

4. Adaptability
Be flexible and adaptable in different customer environments, with the understanding that each facility may have unique challenges and requirements.

5. Professionalism
Act with integrity and maintain a professional demeanor, at-all-times. Dress appropriately, respect company policies and exhibit a positive attitude.

6. Communication
Communicate clearly and effectively with both customers and colleagues, using technical terminology that can be understood by non-technical individuals.

7. Teamwork
Collaborate with colleagues and coordinate efforts with tech support and the service office to ensure efficient problem resolution and knowledge sharing with the team.

8. Safety Awareness
Prioritize safety at all times, adhering to safety protocols and encouraging safe practices among colleagues and customers.

9. Time Management
Efficiently manage time and resources to meet service commitments and deadlines, minimizing machine downtime.

10. Continuous Learning
Stay updated on industry trends, new CNC Technologies, and evolving customer needs, and actively seek opportunities for professional development and training.