Clinical Support Representative

Job Title: Clinical Support Representative- Respiratory Therapy

Location: Murrysville, PA

Duration: 6 months+

Pay rate: $35- $37/hr. on w2

Job Description:

The Clinical Support Representative, Project UNhas the primary responsibilities within the call center of:

Responding remediated patient product inquiries via telephone or in written communication via internet-based email.

Possesses interpersonal skills and technical/clinical product knowledge and expertise which are critical responding daily patient-centric activities.

Troubleshooting problems with malfunctioning electro/mechanical equipment.

Ability interacts on a professional level with patients/caregivers concerning remediated devices.

Documents all patient interactions following the assigned Quality System Procedures.

Reports all quality product failure claims per approved process.

Willingness and ability work in a warehouse environment setting PAP devices that will be shipped patients.

BEHAVIORS:

The successful candidate will:

Demonstrate Conflict Management, Timely Decision Making, Process and Time Management Skills.

Display Exceptional Troubleshooting Skills

Show a Willingness take on Stretch Assignments

Display a commitment quality by following required procedures and practices; take all appropriate measures ensure quality; search for opportunities for continuous improvement.

Demonstrate the ability follow simple and complex work instructions; actively listen directions and perform tasks with little additional follow-up or direction.

Ability deal with multiple tasks and conflicting priorities

An action/problem solving orientation including independent thought process and independent learning

Maintain Clinical Skills and Certifications

Outstanding Interpersonal skills

Exceptional Organizational Skills

Critical Analysis and Problem Solving

EDUCATION:

This position requires:

A.S or B.S in Respiratory Therapy from an Accredited Respiratory Therapy Program

Current RRT or CRT

Current license in Respiratory Therapy

Advanced Computer Skills

EXPERIENCE:

A successful candidate will have:

A minimum of 2 years of appropriate Clinical experience in Hospital and/or Homecare Clinical Setting is preferred

Understanding of CPAP/BIPAP devices preferred

Professional phone skills and Customer Service Skills highly desired.

Experience with use of software including Microsoft Office, Word, Excel preferred

SAP experience highly desired

Experience in the medical device industry preferred, but not required.

PROFESSIONALOTHER REQUIREMENTS:

This position performs in a standard call center environment which includes rotating shift requirements.

The Project UNRT Recall Line is open 8am t5pm EST. Successful candidates rotate through working twshifts (8am t4pm and/or 9am t5pm) on the phone.

Candidate may also be required work in our warehouse facility setting PAP devices that will be shipped tpatients.

Candidate must be able be on their feet for several hours a day (warehouse work) and be able tlift/carry 15 lbs.

This position also requires a demonstrated proficiency in use of standard office equipment a €" including computers.

EOE/AA