Clinical Service Representative

• Prepare patient(s) for and assist with examination and/or treatment

• Perform triage and obtain vital signs

• Obtain and timely and accurately document patient history in Electronic Medical Record (EMR)

• Collect and maintain all patient and business documents while always maintaining confidentiality

• Collect routine laboratory specimens including phlebotomy, urinalysis and/or oral swabs

• Administer medications and non-intravenous injections (intramuscular, subcutaneous and/or intradermal)

• Start an IV, place a catheter and perform splinting when needed/directed

• Perform various other clinical, aseptic and/or basic laboratory procedures

• Document within Electronic Medical Record (EMR) all medical interventions timely and accurately

• Train and assist with our Occupational Medicine service line utilizing our current EMR system, drug screening, breath alcohol testing, audiograms, respiratory fit, pulmonary function testing and/or abiding by the systems and/or protocols set forth by WellStreet

• Understand and enforce standard health care regulatory requirements

• Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers

• Always ensure HIPAA and OSHA compliance

• Perform office procedures including all general administrative duties; ability to operate all office medical equipment

• Required to travel to various locations as needed based on staffing and volume

• Other duties as assigned

EDUCATIONAL REQUIREMENT & QUALIFICATIONS:

• Successful completion of a MA or EMT program from an accredited institution

• One year of relevant healthcare experience; preferably urgent care or emergency department

• Willing to train new, stellar graduates

• Must be proficient in venipuncture and injections

• Knowledge of clinical procedures, medical anatomy, and physiology

PHYSICAL REQUIREMENTS:

• Required to work 12 hours shifts, weekends and holidays

• Required to sit, walk, reach with hands and arms throughout workday

• Finger dexterity and hand coordination required

• Occasionally required to lift moderate weight (20-40 pounds)

• Specific vision abilities required including close vision, distance vision, and ability to adjust or focus

INDPC

Licenses & Certifications
Required
BLS Certification
Preferred
EMT Certification
Medical Assistant Cert