Clinical Applications Specialist

Overview:
The Clinical Applications Specialist supports the implementation, configuration, and use of practice management (EPM) and electronic health record (EHR), and Patient Experience Platform (PxP) portal applications. The Clinical Applications Specialist works directly with Health Services, Information Technology (IT), Patient Access and Quality and Risk Management (RQM) leadership to configure the NextGen applications based on practice needs. The Clinical Applications Specialist may also provide assistance with interfaces and ancillary software relating to NextGen. Works closely with Health Services and other staff to ensure smooth and accurate operation of practice management and EHR applications.

Responsibilities:
Conducts system testing, training development, application integration planning, and onsite support.

Maintains the NextGen File Maintenance to utilize the system most effectively, evaluate reporting tool capabilities and create custom reports as needed.

Provides technical support to health center staff on electronic practice management (EPM) and electronic medical records (EMR) issues.

Answers, evaluates, and prioritizes requests for assistance from users experiencing problems, referring or escalating as appropriate.

Responds to Help Desk requests related to NextGen and ancillary applications, e.g. password resets, interface issues, chart merge requests, etc.

Works closely with clinicians, health center managers, health center staff, accounting, revenue cycle staff in to accomplish goals.

Updates forms or documents in NextGen including but not limited to consent forms and patient education to support compliance with the organization's Medical Standards and Guidelines.

Assists with the completion of statistical and quarterly reports.

Conducts data entry, or transcription for asynchronous telehealth information in EPM.

Logs and tracks requests using help desk software, maintains history records, and related problem documentation.

Responds to questions from end-users.

Produces timely and accurate reports to Planned Parenthood Federation of America and regulatory agencies.

Keeps current on knowledge of Planned Parenthood of Greater Texas (PPGT) policy and procedures that affect the use of the practice management system including protocol changes and pricing changes.

Has unrestricted access to patient protected health information (PHI) on paper and electronic forms and health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient's protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization. Must adhere to minimum necessary rule.

Other related duties as assigned.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:
High School diploma or equivalent + 5 years of related experience or Associate's degree + 3 years of related experience or Bachelor's degree + 1 year of related experience. Related experience: Electronic Practice Management (EPM) in health care industry and/or or in a clinical setting. NextGen EPM experience preferred. Experience with Windows technical support, troubleshooting and helpdesk support is a plus.

NextGen EPM Certification preferred.