About St. Jude
There's a reason St. Jude Children's Research Hospital consistently earns a Glassdoor Employee Choice Award and is named to its "Best Place to Work" list. At our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There is a unique bond when you are part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers.
Position Overview
The Information Services Department's Clinical Applications Training & Support Team is actively seeking someone that has Health Information Management (HIM) or Epic Cogito reporting experience and a passion for end-user training. If you are that person, St. Jude has a Clinical Applications Principal Trainer (PT) position available for you. The selected individual will be part of an energetic and experienced team dedicated to the successful training and support of St. Jude's Electronic Health Record (EHR). This person will be responsible for creating and maintaining clinical applications, such as Epic, training material and environments. Clinical Applications Principal Trainers must collaborate with their application analysts and other PTs and easily adapt to change to be effective in this role.
Job Responsibilities:
- Actively participate and lead in meetings with business teams to elicit and understand business requirements.
- Conduct analyses to report emerging business/system/process needs; escalate complex problems when required.
- Track and drive resolution of needs and requests of business teams within area, in coordination with other IT teams.
- Lead activities related to education of business teams around strategy, services, and capabilities, as well as change management, project management, and communication.
- Support development of presentation materials, documents, etc. for departmental stakeholders.
- Provide inputs for optimization of standardized/pre-described business requirement gathering in assigned area.
- Maintain relationships with key stakeholders and vendors, serving as the frontline point of contact for customers.
- Act as a mentor to others within team regarding own process; and train others in correct execution of the process.
- Perform other duties as assigned to meet the goals and objectives of the department and institution.
- Maintains regular and predictable attendance.
Minimum Education and/or Training:
- Bachelor's degree in computer science, engineering, business or related field required.
- Master's degree preferred.
Principal Trainer II Minimum Experience:
- Minimum requirement: Two (2) years of experience in a client-facing IT role.
- Experience in healthcare IT, clinical operations and/or patient care and/or related is highly preferred.
- EHR, principal trainer, HIM, Cogito Reporting, or other related training experience is desired, but not required.
- Experience working with structured Software Development Lifecycle (SDLC) methodologies
- Experience leading discussions, identifying and documenting business IT problem statements, business process design and report requirements.
Principal Trainer I Minimum Experience:
- Experience in healthcare IT, clinical operations and/or patient care and/or related is highly preferred.
- EHR, principal trainer, HIM, Cogito Reporting, or other related training experience is desired, but not required.
- Some experience and/or understanding of structured Software Development Lifecycle (SDLC) methodologies.
- Some experience and/or understanding of identifying and documenting business IT problem statements, application support, business process design and/or technical documentation preferred.
Required Credentials:
- Epic Curriculum and Training Environment Build certifications are required within five (5) months after the start date.
Preferred Credentials:
- Epic Application HIM Build Certification.
Compensation
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $70,720 - $126,880 per year for the role of Clinical Applications Principal Trainer I/II.
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Diversity, Equity and Inclusion
St. Jude Children's Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world-regardless of race, religion or a family's ability to pay. Learn more about our history and commitment .
Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital's roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.
St. Jude is an Equal Opportunity Employer
No Search Firms
St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.