Clinical Application Specialist

Summary The Clinical Application Specialist, Ancillary Applications reports directly to the Clinical Application Manager, Ancillary Applications and is responsible for supporting, maintaining, and upgrading the key medical applications, modules, and their dependencies at the clinic. The role provides support to faculty and students who need assistance with accessing and utilizing the applications. The Clinical Application Specialist will assist with coordinating all issues that arise during the project for their application areas and must be knowledgeable about the organization's policies, procedures, and business operations. The incumbent will have a familiarity with physician/provider practices' workflows and patient experiences within Midwestern University and provide their expertise and understanding of a wide array of integration points, including scheduling, ordering tests, lab, radiology, and billing. This role will be implementing new systems to MWU's environment - Document Management and Supply Management for our clinics. The incumbent will lead and be responsible for the implementation and continued support of these systems. This position will be located on the Glendale, AZ campus. Essential Responsibilities Assist with the support of the application's end-users. Identify issues that arise in their application area as well as issues that impact other application teams, and work to resolve them. Support and guide workflow design, build, and test the system, and analyze other technical issues associated with other application systems. Identify and implement requested changes to the system. Assist with the implementation of new systems to MWU's environment including Document Management and Supply Management systems. Serve as a liaison between end users' workflow needs and Epic implementation staff. Maintain regular communication with Epic representatives or other EHR vendors, including participating in weekly project team meetings. Collaborate with Epic representatives, MWU leadership, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline. Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions. Participate in training and work with end users. Troubleshoot problems and questions. Review the status of projects and issues on an ongoing basis with leadership. Hold weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestones. Maintain and update the different critical medical systems, their different components, dependencies, and modules used throughout the organization. Attend meetings with the different department specialties on a weekly or monthly basis. Implement changes within the applications or implement and test new systems to meet the needs of the organization or specialty. Maintain the different HL7 interfaces. Work with 3rd party vendors to create new medical interfaces or to trouble issues, working with state agencies or lab vendors. Duties involve reviewing medical data, creating labs and their results to insure they flow correctly into the system. Troubleshoot any issues found within the applications, modules, and their dependencies. Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Technical skills-strives to continuously build knowledge, skills, accuracy, and thoroughness Teamwork- contributes to building a positive team spirit Must possess excellent oral/written communication skills and the ability to prioritize and complete tasks The individual must be able to generate creative solutions and develop innovative approaches Must possess excellent project management and organizational skills Other Qualifications Adaptability/flexibility - Demonstrated ability to be flexible with respect to changing end-user business needs. Critical thinking - Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible. Dependability - Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Initiative - Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others. Listening - Active listening skills, listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy Problem Solving - Ability to proactively seek out solutions by logically examining, and interpreting information from various sources to determine a problem's cause and develop a course of action to resolve the problem and prevent future occurrences. Education and/or Experience Bachelor's Degree required, preferably in IT or Healthcare related field. 3-5 years of experience working knowledge on PACs software applications. Experience working in a clinical setting desired. Working knowledge of HIPAA compliance and other regulatory bodies from an information systems perspective. The ideal candidate will have a strong level of understanding of how these systems will integrate into workflows and experience providing face-to-face customer support and strong interpersonal skills. Experience providing technical support and troubleshooting for software and hardware peripherals is essential. This person will work independently at times and function as an integral part of the team. Computer Skills Computer proficiency in MS Office (Word, Excel, Outlook) required. EHR/PM Application experience required. Must have the ability and willingness to learn new software and systems as necessary. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to reach with hands and arms, stoop, kneel, crouch or crawl and push or pull equipment. The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, talk, and hear. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required by this job include basic close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with occasional work near moving mechanical parts and occasional risk working near radiation. Summary The Clinical Application Specialist, AHI is responsible for supporting, maintaining, and upgrading the key medical applications, modules, and their dependencies at the Animal Health Institute (AHI). The role provides support to faculty and students who need assistance with accessing and utilizing the applications. They coordinate all issues that arise during the project for their application areas and must be knowledgeable about the organization's policies, procedures, and business operations. The Clinical Application Specialist, AHI will support the following systems: StringSoft, Orchard Harvest, Merge PACs, OmniCell, and additional systems as necessary. Essential Responsibilities Acting as the primary support contact for the application's end users. Identify issues that arise in assigned application area as well as issues that impact other application teams and work to resolve those issues. Guide workflow design, build, and test the system, and analyze other technical issues associated with the AHI applications. Identify and implement requested changes to the system. Serve as a liaison between end users' workflow needs and the application vendors. Maintain regular communication with the AHI staff on updates and changes with their applications. Develop an understanding of operational needs to set the direction for the clinic's workflows within the different applications. Participate in training and working with end users. Troubleshoot problems and questions. Review the status of projects and issues on an ongoing basis with leadership. Maintain and update the different critical medical systems, their different components, dependencies, and modules used throughout the organization. Attend meetings with the different department specialties on a weekly or monthly basis. Implement changes within the applications or implement and test new systems to meet the needs of the AHI or specialty. Maintain the different HL7 interfaces. Work with 3rd party vendors to create new medical interfaces or to troubleshoot issues, working with state agencies or lab vendors. Duties involve reviewing medical data and creating labs and their results to ensure they flow correctly into the system. Troubleshoot any issues found within the applications, modules, and their dependencies. Correspond with faculty, staff, and students via email, phone calls and meetings (in-person and remote). Assist with clinic systems and technology related troubleshooting . click apply for full job details