Clinic Patient Representative

Job Description Summary: This position is responsible for accurately registering patients, processing related records and acting as a liaison with patients and their families. Reception duties include, but are not limited to; answering phones, accurate filing of electronic patient demographic and medical information, clear and concise communication both orally and written, and cashier functions. Position Responsibilities + Patient Services + Provides courteous and thorough registration of all patients. This includes, but is not limited to; courteously greeting patients; collecting and entering essential patient information for the electronic medical record and for insurance billing purposes. + Responsible for processing all forms and obtaining signatures as required. Answers phone in a courteous and responsive manner; takes messages, promptly returns calls, processes voice mail, disseminates information to appropriate parties in a timely, courteous and professional manner. + Faxes confidential information while following and maintaining HIPAA compliance regulations. Must be able to process multiple faxing projects which include but aren't limited to; patient medication refills, orders, patient referral notes, etc. + Accurately schedules initial and follow-up patient appointments in a courteous and professional manner to comply with restrictions of department resources and the needs of the patient. Ensures that all paperwork needed for the patient's visits are available for the nurses and providers. + Processes schedule changes as needed and informs involved parties + Copies numerous forms daily as needed for patients, clinic staff and providers. + Electronically files patient information in electronic medical record throughout the day. Examples of patient information to be electronically filed include, but are not limited to: lab results, consult, hospital, discharge, home health, progress notes, medication refills, dictations, appointments, etc. + Creates new patients accounts and ensures all necessary documents are completed, signed and scanned into EMR. + Reviews costs of services provided. Collects co-payments and other monies owed at the time of service. Notifies Billing Department of promises made so that they may follow up on expected payment. + Distributes Sliding Scale Fee Paperwork & compiles necessary information for the processing of the application and turns it into Clinic Manager. + Notifies Office Manager or Provider Billing Manager of possible charity care customer, patients with delinquent balances and/or previous bad debt patients in order that 1:1 financial counseling be conducted. + Ability to work in a fast paced environment while efficiently multi-tasking is essential. + Health Information Management + Follows all HIPAA compliance rules and regulations regarding privacy information; educates staff on daily basis; informs patients of policies upon check-in. + Verifies HIPAA compliant release of information, checks for correct signatures, witnesses, etc. Processes and sends, at no fee, for continuation of care information. Processes and sends with fee, in accordance with LHW policy, for lawyers, insurance companies, etc. + Responsible for security, implementation, reproduction, correspondence, filing systems, storage, rotation, etc., of all records in clinic possession whether in hard copy or computer generated. + Responsible for responding to incident reports generated by staff members, patients and the public. + Processes Accounts Receivable Monies + Collects and posts patient payments into the practice management system accurately and provides patient with a receipt of payment. + Maintains general ledger on a daily basis, balances to cash and accounts receivable reports. Processes deposit to go to bank at the end of each day. + Participates and contributes to clinic's daily business operations + Participates in monthly departmental and clinic all staff meetings including quarterly All Staff meetings at LHW. + Opens and locks clinic to ensure employee security and security of patient information on a daily basis. Follows HIPAA rules and regulations relating to security of patient information. + Demonstrates safe disposal and usage of bio hazardous materials as trained. + Promotes and demonstrates environmental safety ranging from proper X-Ray exposure to clearing snow and ice from sidewalks in winter. + Does clinic errands as needed including but not limited to bank deposit, storage unit retrieval, mail and in-town supply pick up. + Other duties as assigned. + Compliance Plan and Code of Conduct: LHW is dedicated to the highest ethical standards as it is essential to meeting our commitment to our mission and vision. Individual responsibilities include adhering to our organizational Compliance Plan and Code of Conduct. + Maintains awareness and understands the organization-wide compliance plan. Familiar with and adheres to LHW's published Code of Conduct which provides guidance and expectations regarding confidentiality, conflict of interest, billing, controlled substances, Emergency Medical Treatment and Labor Act (EMTALA), payments for referrals, gifts, anti-kickback laws, safety and health, waste disposal, and compliance with antitrust laws, advertising and marketing, discrimination, insider trading and government requests. + Reports any violation or suspected violation of this Code or other hospital policies or procedures to supervisor, Compliance Officer or through the compliance hotline. + Attends and/or completes mandatory training regarding organizational compliance. Education and Experience Requirements Requires: Six (6) months of previous office reception experience; six (6) months experience working in customer service; be able to demonstrate the following skills: Word Processing with speed of 45wpm, min. 90% accuracy; Medical Reception Skills, Office Filing and HIPPA. In addition, must be able to multitask; have experience answering multi-line phone system or switchboard and have experience using computers. Ability to obtain CPR certification within probationary period. Shift: Day Shift - 8 Hours (United States of America) Schedule Details: Please know schedules and shifts are subject to change based on patient care and department/organizational needs. Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: + Criminal background check + Reference checks + Drug Screening + Health and Immunizations Screening + Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources. The Planetree Culture at Logan Health - Whitefish Thank you for your interest in Logan Health - Whitefish where we believe everyone who works at our hospital and clinics is a caregiver. At Logan Health - Whitefish our employees are motivated by our open and supportive culture of caring for the patient and each other. Logan Health - Whitefish was the first hospital in Montana to be affiliated with Planetree International, a non-profit organization setting the global standard for person-centered care. As a Planetree affiliate, we embrace this evidence-based approach partnering with the patient and their family to provide the highest quality patient experience. Logan Health - Whitefish is often recognized as one of the top critical access hospitals in the country and received a 5-star overall rating, the highest designation available for hospitals from the Centers for Medicare and Medicaid Services in 2023. We take pride in providing our quality level of service and continuously work to go above and beyond our stellar reputation.