Clinic Manager

Are you looking for a career with a mission driven organization? Do you find fulfillment providing excellent customer service to patients and other clinic staff? If so, we have the perfect opportunity for you. Join UNIFI as a Clinic Manager and become a vital member of our collaborative team.

The Clinic Manager is critical to ensuring delivery of quality patient care services. In this role, they provide broad oversight of the medical clinic's daily operations and assist with managing clinic staff.

Essential Duties and Responsibilities

Provide access and welcome patients, families, and visitors to the clinic with a warm greeting.

Supervise and coordinate activities of clinic personnel including RBTs and BCBAs.

Monitor and provide feedback to staff regarding clocking in and out, SOAP note completion, and tardiness and absenteeism.

Ensure the schedule maximizes utilization of employee and patient availability.

Implement and maintain standards of care, operational procedures, and policies that lead to high quality, cost effective services.

Ensure facility meets safety and compliance guidelines from regulatory agencies.

Answer the phone and direct callers to the appropriate staff.

Order supplies, equipment, and restock as needed.

Act as a positive role model for all staff and contribute to a positive company culture.

Report and coordinate the resolution of facilities-related issues, working closely with vendors and maintenance teams.

Collaborate with managed services to ensure all devices are functioning correctly and that staff have the working equipment they need.

Serve as the initial point of contact for any concerns or issues brought up by families and staff, and ensure that these are addressed promptly.

Promote positive patient experiences.

Assist staff with administrative tasks.

Requirements

Leadership Skills:

Strong leadership and people management capabilities

Ability to coach and motivate teams to advance clinic goals

Skilled at conflict resolution

Healthcare Operations:

In-depth knowledge of day-to-day clinic workflows

Ability to streamline processes and enhance efficiency

Understanding of medical terminology and health regulations

Technology & Analytics:

Proficiency using EHR/practice management software

Ability to analyze clinic metrics and data to identify issues and opportunities

Skilled at leveraging data to drive decisions

Communication Skills:

Excellent verbal and written communication abilities

Able to communicate effectively across roles of various backgrounds

Talent for patient satisfaction and engagement

Organizational Skills:

Project management abilities

Aptitude for handling multiple priorities and tasks

Sharp attention to detail

Experience and Education

Minimum of two-years' experience working in the front office of a medical practice

Experience interacting positively with patients

Associate degree in healthcare administration preferred

High school diploma or equivalent required

Work Environment

The Clinic Manager will work regular business hours, Monday through Friday 8a to 5p. Occasional evenings and Saturdays may be required.

Due to the population that we serve, loud and continuous noises are common. In addition, staff work in close proximity to others.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

While performing the duties of the position, the Clinic Manager must be able to operate standard office equipment and keyboards and talk and hear (both in-person and by telephone).They also required to frequently lift and carry up to 30 pounds; stand; walk; stoop; climb stairs; use hands and fingers to feel, grab, handle, and type; and arms to reach and lift.

Travel

The Clinic Manager may occasionally travel for in-person meetings, conferences, or training. Travel time is paid and mileage can be expensed.

Benefits

Benefits of working as a Clinic Manager at UNIFI

Competitive pay

Generous paid time off and paid holidays

Medical, dental and vision insurance

401k with company match

Opportunity for career advancement

We genuinely care about our patients and team members

UNIFI is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital or partnership status, military status, or disability status, or any other characteristic protected by law.