Prospect Promotions is seeking a dynamic and sports-minded individual to join our team as a Client Solutions Representative. As a key member of our client support department, you will play a crucial role in delivering exceptional services to our clientele. Our Client Solutions Representatives have a competitive spirit, and excellent communication skills, and enjoy providing an outstanding customer service experience. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.
Client Solutions Representative Responsibilities:
- Engage with customers providing personalized assistance and resolving inquiries promptly.
- Assist customers with product recommendations, order placement, and tracking.
- Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
- Provide information and updates on products and services.
- Maintain accurate customer records and ensure data integrity within the CRM system.
- Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
- Continuously stay updated on competitive trends, products, and industry news to better serve customers.