Client Success Partner, Partnership Acceleration Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.
The role of the Client Success Partner (CSP) is at the account level and therefore requires they work across all Flywheel services and products to deliver exceptional service for our clients. Candidates should have strong project management skills, excellent communication skills, a strong understanding of the Digital Commerce space and the ability to create strong, trusted relationships with our client partners. Interest in technology and the ability to learn new tools is incredibly helpful. In addition, it is preferred candidates have experience or evidence to demonstrate the ability to understand a client's needs and identify a solution including a point of view on how the commercials would be architected.
What you'll do:
- Work across 1-3 key accounts within the Partnership Acceleration team
- Provide thought leadership on governance structures and engagement frameworks for each of your clients to stabilise and maintain customer health
- Oversight across cross-functional partners to ensure best practices are deployed in all functions touching the client
- Identify, share and facilitate client communication best practices including: meeting cadence, agendas, participants, capturing follow ups and ensuring follow through post
- Identify issues, risks, gaps and opportunities, help develop a solution and ensure the solution is effectively implemented
- Monitor and report on client health including our compliance to KPIs and SLAs
- Clearly document client expectations and success criteria across all interactions to ensure alignment and ultimately success
- Advocate internally on behalf of your clients
- Partner with the Commercial Lead and broader commercial teams during renewals, RFPs, upsells, cross sells, etc. and identify sales opportunities across existing or new services and products
- Maintain awareness of the commercial agreements and drive proactive management of deliverables and maintenance of commercial documentation, in partnership with the Commercial Director
- Effectively communicate with the account teams, and Flywheel and Omnicom leadership (where applicable) to gain buy in and remove barriers
- Together with the Account Lead(s) build strong and sticky connections with clients from the managers to the c-suite and everyone in between
- Demonstrate an understanding of the full range of Flywheel Digital Commerce capabilities and build rapport across the organization with your colleagues
- Serve as project lead, when applicable, to drive creation of new processes, tools or services to meet the evolving needs of our clients
- This list is not exhaustive and there may be other activities you are required to deliver.
Who you are:
- Bachelor's Degree or higher
- Familiarity with a broad range of Digital Commerce topics and a curiosity to continue learning
- Experience, comfort and excitement at being a change agent including influencing the organization at all levels
- Solution oriented mindset that thrives in ambiguity
- Bias for action with a scrappy willingness to roll up your sleeves and go the extra mile to persist and get the job done
- Unyielding accountability complemented by strong organization and project management skills to meet deadlines
- Team player with a genuine desire to contribute to the overall success of the entire team
- Strong written and verbal communication skills to effectively compel and collaborate internally with colleagues and externally with clients and partners
Flywheel is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Salary Range
$110,000 - $150,000 USD
Working at Flywheel We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
- We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If you're looking to connect with teammates on a topic of inclusion and identity, chances are there's an ERG for that.
Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call. Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.
Inclusive Workforce At Flywheel, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Flywheel people to feel included and truly empowered to contribute fully to our vision and goals.
Flywheel is an Equal Opportunity Employer and participates in E-Verify . Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at so that we can support you.
Please note,we do not accept unsolicited resumes from 3rd party Recruitment Firms. For more information about what data we collect and how we use it, please refer to our Privacy Policy .
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here .
Will you require a visa/sponsorship now OR in the future?
This is a hybrid role. Are you able to work at the listed office location 3 times per week?
What retail media platforms do you have experience with?
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