Client Services Coordinator

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW. Senior Helpers culture is based on strong core values, recognition of achievements, and respect.

We are actively looking for a full time Client Services Coordinator, based in our York office to support our clients in York and Adams counties.

Primary Responsibilities

Responsible for Day 1 Intros of Caregivers to Clients in their homes
Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns
Responsible for 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services
Periodically performs reassessment of existing clients to determine if care plan needs to be adjusted due to changing conditions with the client's mental and physical state
Updates and Maintains Client Records for all Client Services related activities
When in the office, takes service inquiry calls and assists in scheduling assessments for prospective clients
Works with the Care Manager on any client satisfaction issues through remediation
Perform on-call duties as assigned by the Care Manager
Other duties as assigned.

Qualifications

College degree preferred with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry.
Minimum of 6 months experience in a customer service role.
Must be willing to drive to client's homes as needed within the territory (York and Adams Counties). May use company car for transportation.
Must have excellent phone skills and follow-up skills with prospects, clients and client families
Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
Proactive problem prevention and issue resolution leadership ability
Proficiency in Microsoft Word, Excel, Internet, and Outlook required
Ability to learn other software programs quickly
Ability to work independently and as part of a team

Benefits:

Starting Salary of $42,500 to $45,000 based upon experience
Bi-weekly performance based bonus potential
Commission potential
Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days
2 weeks paid vacation + 8 paid company holidays
On-Call Pay