Client Services Account Manager

Job Description

The role of Client Services Account Manager is pivotal in serving as the primary liaison between NetLine's Lead Generation Services and its clients. The main responsibility of the Client Services team is to ensure client needs are met to enhance customer satisfaction and drive profitability for NetLine, a division of Informa Tech.

A successful Client Services Account Manager will focus on improving both customer satisfaction and service delivery efficiencies. The ideal candidate should demonstrate exceptional flexibility, dedication, integrity in client service, meticulous attention to detail, and adeptness in managing multiple projects simultaneously.

RESPONSIBILITIES:

Manage and cultivate relationships with new and existing clients, providing detailed project management to coordinate and execute campaign deliverables successfully.

Handle key strategic campaigns and engage in effective communication with key stakeholders.

Generate and maintain campaign analysis reports using internal tools to update clients on the status of their programs and provide regular optimization suggestions.

Utilize NetLine's Portal platform for creating campaign offers and monitoring campaign results daily.

Communicate effectively with clients via email and phone calls to proactively deliver contracted campaigns based on strategic planning.

Foster growth in client relationships to support account base renewal and retention, providing sales operations support.

Participate in regular campaign meetings with clients, offering feedback and updates on campaign results, and creating optimization plans for campaign success based on received feedback.

Develop a deep understanding of our clients' objectives, audiences, and competitive landscape to ensure campaign success.

Collaborate cross-functionally with other departments to ensure proper resource management and drive continual innovation and improvement.