Client Engineering Manager

Job Category:

Work Shift/Schedule:

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

Serves the organization, patients, and other customers by providing a wide range of client engineering and technical services. Knowledge of managing, maintaining, and troubleshooting leading client platforms with vendors, suppliers and subject matter experts. Able to consistently maintain and update client platforms and their dependent applications across the infrastructure in accordance with change management and enablement. Must be able to confidently handle architectural complexities and platform issues without causing unplanned downtime. Consistently ensures compliance with all areas of regulation as required. Strong knowledge of the OSI model to understand issues from physical to application layer. Disaster recovery planning and testing for highly available infrastructure. Deep skills and experience in managing complex large-scale projects required.

• Licensure or other certifications:

• Educational Requirements: Bachelors Degree in Information Systems, Information Technology Management or related field required.

• Minimum Experience: Minimum of four (4) years related management experience required OR seven (7) years as Senior level analyst plus a minimum of two (2) year as a IT Supervisor or IT Lead experience required. At least four (4) years of previous healthcare information systems experience required.

• Other:

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

• Accomplished team-oriented leader with demonstrated results in leading a high-performing team and mentoring and developing staff

• Proven ability to take individual initiative and responsibility for assignments; high attention to detail; outstanding follow through; problem solver

• Demonstrates ability to engage in and complete multiple concurrent assignments, on-time and within budget

• Excellent verbal, written, analytical, problem solving and organizational skills. Customer-focused and service-oriented

• Proven ability to maintain a positive attitude in a team environment

• Proactive in bringing issues to the senior management team and other leaders, building consensus and delivering practical solutions

• Demonstrated skills in critical thinking, negotiation, meeting facilitation and relationship building

• Must be a skilled decision-maker who works efficiently in a high stress environment.

• Fiscally responsible, experienced in managing budgets

• Demonstrates strong understanding of leading telecommunications technologies and methodologies implemented in 24x7 mission-critical environments
  

• Operational planning and management of all client virtualized solutions for end-user compute platforms in alignment with the Director of IT Operations and the Chief Technology officer.

• Assures the effective development and operation of a complete infrastructure for client devices including but not limited to Citrix, XenApp, Xen Desktop and Citrix Cloud including facilitating the design, implementation, and maintenance of client engineering projects.

• Supports the development of operational and capital budgets to ensure financial stewardship.

• Focuses on product feature delivery, partnering with product and engineering partners, while empowering technical teams to drive their scope and enhance the long-term strategy.

• Manages clients and company Citrix platforms and systems as well as complimentary technologies to continuously improve system-wide performance and availability.

• Proactively managing, checking and controlling the health of the Citrix server environment to prevent impacting events while continuously improving the customer experience.

• Supporting and preserving the Virtual Desktop setup of the institution, which includes but is not limited to Citrix, XenDesktop, XenApp, AppSense and others.

• Assist in the quantification, organization and management of the business applications for client computing.

• Evaluate and determine and mitigate root cause for increased cases received by the IT Helpdesk.

• Responsible for improving and adjusting the Virtual Desktop system for optimal end-user performance.

• Design and implement platform security in alignment with the Director of Information Security the and Director of IT Operations.

• Managing, upgrading and updating the system's applications in alignment with application owners with up to date descriptions.

• Takes proactive measures to strengthen applications, servers and the principal operating systems in support of best-in-class customer experience and fault tolerance.

• Provide technical assistance for all the servers, desktops, and services that leverage virtual client compute platforms.

• Directly accountable for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure.

• Support escalations and helpdesk calls including properly classifying cases according to their priorities and accelerations as needed to support business operations.
  

• Weight Lifted: Up to 50 lbs, Frequently 31-65%of time

• Weight Carried: Up to 50 lbs, Occasionally 0-30% of time

• Vision: Heavy, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Frequently 31-65%

• Standing/Walking: Frequently 31-65%

• Pushing/Pulling: Frequently 31-65%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Fingering, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.