Citrix Application Support

Citrix Application Support Specialist.

Location: Parsippany, NJ

Position Summary:

The Application Support Specialist will be responsible for the design, customization, support and maintenance of all software applications for multiple office locations of one of the top law firms on the east coast. Under general supervision, the individual will perform software installations and upgrades, plan, configure and maintain Windows server environments, including configuring and managing Citrix policies, profiles, resource allocation, implementing and managing Citrix updates, patches and upgrades.

Specific Responsibilities:

Provides primary technical ownership of the firm's software applications

Understand concepts of layered infrastructure security (firewalls, DMZ, IDS, virus protection, network segmentation & authentication, monitoring, logging, alerts)

Ability to build and deploy Citrix VDI, XenApp disks

Perform Citrix XenApp administration such as server generation, application install/testing, applications reporting, determining application assignment, or similar

Assist with administration of Microsoft Teams, OneLogin, Group Policy, Resilio, Cylance

Ability to Troubleshoot (L3) Citrix Issues post migration

Coordinates, documents and manages software upgrades

Manages server backups, disaster recovery procedures, and business continuity plans to mitigate potential risks

Documents application customizations in such a way that the firm is able to identify the current status of the application, its underlying infrastructure and utilize the documentation as a basis for training curriculum development

Troubleshoots application errors and coordinates vendor support where necessary follows through until problem is resolved

Keeps current environment updated and functioning efficiently, securely, highly performing, highly available and plans for disaster recovery

Prioritizes, identifies, researches and resolves technical problems

Qualifications:

Knowledge of Citrix Studio, Citrix Director, MCS, PVS, App Layering, FAS, Cloud Connectors, FSLogix

Basic Project Management skills

Ability to install, maintain and upgrade third party custom software solutions

Understand hardware requirements, write technical specifications and documentation

Experience with Root-Cause Analysis, strong analytical and problem solving skills

Ability to work both independently and as a member of a team

Ability to multitask and bring assigned tasks to completion

Good Scripting Knowledge using PowerShell

Prior experience in legal or financial services preferred