Hi,
- Role: Cisco UC Engineer
- Experience: 3 7 years
- Location: Fort Lauderdale, FL/NYC
- Duration: 12+ Months
Responsibilities:
- Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies.
- Problem management, Incident management, and Change Management.
- Creates accurate project specifications.
- Drive proof of concepts to test new capabilities and technologies.
- Management and coordination of vendor and third-party escalation support.
- Provide technical input to create, maintain and implement content and standards.
- Familiarity with end to end design solutions to include integration, installation, implementation, troubleshooting and maintenance experiences.
- Works on prioritized/assigned features for ongoing sprints.
- Proficient with Voice, Video and WebEx technologies.
Required Qualifications and Skills:
- Bachelor's Degree in computer science, computer science engineering, or related experience.
- Up to 4 years of experience with voice video and Cisco Webex platform on and off premise.
- Experience with a Cisco Cloud Collaboration tools and VoIP Protocols.
Specific technical knowledge in the following areas:
- Cisco Cloud Collaboration Technologies
- Hybrid Calendar
- WebEx App formerly known as " WebEx Teams "
- Video Conferencing (Cisco TelePresence)
- Room OS 11
- Cloud Calling
- Control Hub Administration
- Site Service Administration
- Jabber
- VoIP Protocols such as SIP, MGoogle Cloud Platform and SCCP
- Video Devices i.e., Cisco Room Series Room OS11, Desk Pro
- Microsoft Exchange / Active Directory / Outlook/ Teams
- Analytical skills and technical knowledge to take on service problems of moderate to high complexity
- Able to decipher VoIP, Video and Webex topologies
Cisco UC Engineer- FL / NYC