STRATEGIC STAFFING SOLUTIONS HAS AN OPENING.
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available. The details are below.
Cisco Telecommunications Engineer
Duration- 18 months
Location- Tampa, FL
Onsite- 4- 5 days per week
Job Order :234953
Requirements:
- CISCO CUCM required.
- contact center experience.
- call routing experience.
Responsibilities:
- Defining Configuration Specifications and Business Analysis Requirements:
- Collaborate with stakeholders to understand collaboration technology needs.
- Define configuration specifications collaboration systems.
- Gather business analysis requirements to align solutions with organizational goals.
- System Management and Optimization:
- Configuration, maintenance, and optimization of collaboration systems.
- Plan and execute MAC requests related to collaboration systems.
- Quality Assurance:
- Perform quality assurance checks on collaboration systems and processes.
- Ensure collaboration systems meet performance standards and user expectations.
- Technical Troubleshooting:
- Investigate, troubleshoot and remediate collaboration systems issues.
- Provide recommendations to the team for improvements.
- Contractor Management:
- Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
- Ensure timely project execution and adherence to quality standards.
- System Experience:
- Cisco CUCM VoIP System
- Cisco PCCE (Contact Center System)
- Cisco Cube
- Cisco Video Conference systems Managed via Control Hub
- Microsoft Teams meetings
Responsibilities:
- Proven experience in managing Cisco collaboration and Contact Center technologies.
- Strong troubleshooting skills and ability to handle complex issues.
- Dial plan and call flow/routing management
- Project management experience for successful system implementations.
- Vendor management experience.
- Excellent communication and collaboration skills.
Associate/Intermediate level:
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified: Teams Support Engineer Specialty - Certifications Microsoft Learn
- SIP Training and SSCA Certification - SSVVP Voice and Video over IP training and certification
- Certification BICSI - Installer & Technician, DCDC
- Professional/Expert/Advanced level:
- Microsoft 365 Certified: Teams Voice Engineer Expert
- SIP Training and SSCA Certification - SSCA 'Elite' SIP training and SIP Certification
- Certification BICSI RTPM, RCDD
- CCNP Collaboration - Training & Certifications - Cisco
- CCIE Collaboration Certification and Training - Training & Certifications - Cisco