Chief Operations Officer

Position Overview:

As a direct report to the Executive Director and Chief Information Officer, the Chief Operating Officer (COO) has the responsibility of leading the County's 311, fleet and departmental operations. The COO is responsible for the operations and strategic development of the following key functions: smart and sustainable fleet rollout in accordance with the County's Climate Action Plan while maintaining the levels of service of current fleet; 311 and management of our Constituent Engagement Platform while building data driven intelligence into key areas of improvement; and the departmental budget operations, which includes financial planning and forecasting for Universal Services annual budget and capital improvement fund. The COO guides long-term decisions and provides executive-level insight into operational/functional impacts. Ideal candidate brings a current knowledge and execute on the County's vision of leveraging information and technology in business capability performance.

Job Duties:

• Responsible for developing and maintaining a strategic financial plan and annual operating and capital budget, operating expenditure forecasts; cost-recovery management; and preparation of financial reports.

• Fosters effective stewardship of public funds and safeguards fiscal integrity through effective internal controls.

• Sets key performance metrics (KPIs) within fleet and 311 information services while ensuring alignment to Universal Service's strategic objectives.

• Consults with Executive Director/CIO and provides high-level briefings to the executive leadership regarding budget operations, fleet and 311 activities.

• Develops a set of recommendations to improve the total lifecycle support of over 400 vehicles, which includes maintenance, dispatching and uplifting.

• Liaises with other County Departments in addressing fleet and 311 service needs, while identifying service gaps, redundancies, and replication of efforts.

• Establishes and implements the Universal Service's customer experience roadmap including the technology, data and analytics needed to provide a 360-degree view of the customers experience and capabilities needed to meet the current and future needs of our customers.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call or email .

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education:

• Bachelor's degree in business administration or related field

Experience:

• A minimum of ten (10) years of professional experience in operational management, strategic planning, or organizational transformation and execution processes.

Knowledge, Skill & Abilities (KSAs):

• A customer-centric mindset and advocate for the listening to the voice of stakeholders.

• Experience managing organizational strategy and execution processes.

• Knowledge and experience in organizational effectiveness, resilience, and innovation.

• Knowledge of contracting, negotiating, and change management.

• Excellent written and verbal communications and public speaking skills.

• Experience in building coalitions and strategic partnerships.

• Experience in metric design, managing to key performance indicators, and outcome evaluation.

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained, or stored either manually or electronically (i.e., custodian, maintenance).

Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
• Open arrest for any criminal offense (Felony or Misdemeanor)
• Family Violence conviction

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Education:

• Master's in Business Administration or Public Administration or related field.

• Project Management certification preferred.

• CPA preferred.

Experience:

• Experience in the strategic planning and innovation methods to transform operations.

• Experience in Fleetio

• Experience overseeing call centers

• Experience with ServiceNow

Knowledge, Skill & Abilities (KSAs):

• Logistical supply chain background

• Knowledge of fleet maintenance cycle

Hours:

• Monday thru Friday

• 8:00 a.m. to 5:00 p.m.

• May be required to work more than forty hours during the workweek and/or weekends or on-call 24 hours a day to meet special projects or deadlines.

Location:

• Downtown, Houston, TX

Working Conditions, Mental and Physical Demands:

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

• Minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting less than 30 lbs. or similar activities (e.g., filing, delivering, sorting)

• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

• May drive a vehicle on County business for travel to other locations for meetings and other front line service needs.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.