Role: Sr. Telecom Engineer
Address: Richmond, VA ( Onsite )
Description:
- Role will work out of the IST office and as well as remotely via Microsoft Teams.
- Maintain a high level of support and customer services to end users and projects.
- Maintain IST Help Desk, Voice Services request (SLA) service level agreements. Exhibits polite and professional communication via phone, e-mail, and mail.
- Performs basic operation, monitoring, troubleshooting, moves adds and changes.
- Identifies and resolves complex and basic communications problems.
- Shows awareness of standards and regulatory requirements related to assigned tasks.
- Provides technical assistance and support for voice client application problems.
- Installs, test and upgrade new and existing hardware/software.
- Reviews and recommends procurement of information technology equipment.
- Multi-tasking and ability to prioritize as needed with shifting responsibilities.
- Maintains the necessary security controls over software and PII.
- Participate in Team Meetings and other Voice Service support meetings as required.
- Prepare update status reports, and evaluations on end of task results or project findings.
- Conducts on-site surveys for wireline and wireless support activity or new construction.
- Administration, maintenance, and installation of Avaya products.
- Diagnosis, repair analog, digital, VOIP and SIP technologies.
- Communicates with end users to determine requested support.
Regards ,
Neeraj Ratta
Desk : Ext : 303 Direct : Fax :
Address : 15 Corporate Pl S, Suite , Piscataway Township, NJ 08854
Email : email Website :
in my absence you may reach out to my manager Pallav Sharma
Disclaimer: This is not unsolicited mail. Under Bill 1618 Title III passed by the 105th USA Congress this email cannot be considered as spam as long as we include our contact information and an option to be removed from our emailing list. If you have received this message in error or, are not interested in receiving our emails, please accept our apologies. please reply with REMOVE in the subject line. All removal requests will be honored. We sincerely apologize for any inconvenience caused
Chesterfield County Infra Sol Arch 2 ONSITE