Job Description:
The Role
As a Chapter Leader in Customer Solutions, you blend a deep commitment to modernizing our workplace platforms and improving our customer experiences with a passion for coaching, mentoring and developing associates. In addition to managing a team of Business Analysts and Business Consultants, this person will also have responsibilities to influence and aid in setting Product Area Vision, roadmaps, and execution of strategic planning sessions.
You are deeply committed to improving the value delivered to our customers. In an agile structure you will collaborate with other leaders to establish the standards for your chapter, influence the strategic decisions and build solutions in your expertise. You will directly manage a team of chapter members who primarily work within autonomous squads across product areas, but report directly to you. You are dedicated to helping them grow and develop in their knowledge area and ensure alignment on the how of the work they perform. You are committed to developing your own expertise and knowledge to bring the latest thinking to your role to empower others with that knowledge.
The Expertise and Skills You Bring
Ensure chapter talent composition aligns with strategic business priorities including workforce planning vital to provide increased value and results for customers and the business
Act as a thought leader; developing and leading strategic initiatives to support the growth and success of the Chapter
Influence strategic backlog and prioritization decisions related to your area of expertise
Measure performance through established objectives and KPI s to deliver agreed upon business, technology, and people results
Align chapter members across squads and product areas to ensure the best utilization of talent while also building learning opportunities and learning day content to develop skills
Set and apply standards and ensure the work performed is aligned with established road maps
Remove impediments to delivering value
Lead or assist with large scale programmatic changes that impact all or a portion of the WI business
Bachelor s or Master s Degree preferred
10+ years of proven experience
Experience leading, coaching, mentoring, and developing people and teams
Experience identifying and acquiring talent needs; and resource planning and talent allocation across large organizations
Financial services experience, preferred
Agile leadership experience preferred
People management background - including sourcing, recruiting, hiring, and performance management.
Excels at building relationships and networks; influences peers, stakeholders, and senior leaders to achieve outcomes
You possess excellent interpersonal and communication skills with which you build and maintain strong cross-functional partnerships and relationships at all levels of the organization
Strategic problem solver, proven execution, data based and analytical approach to solving problems
You effectively develop and proactively share your knowledge and perspectives and build the same expectation within your chapter
You are intellectually curious and model a culture of continuous learning, mentoring and coaching
Consistent track record leading through influence and serving as trusted business advisor to leaders in a matrixed organization
The Team
You work in partnership with Product Area Leaders, Squad Leaders and other Chapter Leaders to support your team, as well as the Chapter and Product Area strategic vision and goals. By demonstrating and promoting Fidelity and agile leadership behaviors, you evolve and sustain our innovative, agile culture. The teams consist of Business Analysts and Business Consultants dedicated to the improvement of our customer experience.
Certifications:Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity we offer a range of opportunities for learning so you can build the career you ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at .
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.