Channel Operations Analyst

Hybrid - 1 day a week onsite (Wednesdays)

20-40 hrs/week depending on how busy the team is. We may have some flexibility depending on experience

Job Description:

Provide accurate processing of chargebacks in the Flex RM system.

Responsibilities will include:

Manage the timely processing of all daily/weekly chargeback transactions to minimize deductions.

Analyze and validate all submitted data elements to ensure payment accuracy.

Identify ineligible transactions and work with wholesalers on the reconciliation of the disputed claims; identify root cause of issues and implement corrective action to eliminate future occurrences and reduce the chargeback deduction balance.

Manage all group e-mail inbox data submissions daily.

These e-mails include chargeback resubmissions, membership eligibility questions and other miscellaneous queries requiring additional detailed analysis and follow-up.

Master Data Management Create and maintain new customer setup.

GPO Roster Maintenance Download and archive all GPO rosters