Position: Change Support Consultant
Location: San Jose, CA (Onsite)
Terms: Contract
Job Description:
The Opportunity
As a Change Support you will be a key member supporting one or more initiatives that impact strategic goals in Client Technology Services. You will partner with program managers, product managers, and subject matter experts to define and execute end to end change plans that support the business goals of acquisition integrations and other strategic programs to minimize disruption and increase end user adoption across business and technical functions.
What you'll do
- Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
- Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
- Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
- Deliver on all areas of change including end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement
- Consult and coach program teams in organizational and business change standards
- Develop and lead change agent networks for initiatives as appropriate
- Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools
What you need to succeed
- Practical experience with organizational change management, including people, process, and technology change implementations
- Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plus
- Exceptional communication skills for a variety of audiences, both written and verbal and using multiple formats including but not limited to email, PPT, newsletters, video, and infographics
- Strong emotional intelligence and ability to establish and maintain relationships
- Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship
- Flexibility and resourcefulness; resilience in ambiguous situations
- Ability to collaborate effectively across various functions and levels in an organization
- Technical capability and demonstrated use of metrics and analytics
- Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable
- Experience with M&As is preferred