CCIS L3 Support Engineer Verint Specialist

About Client:

The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.

It offers a comprehensive set of services, including:

IT Services: Application development, maintenance, and testing.

Consulting: Business consulting, IT strategy, and digital transformation.

Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.

Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.

Salary Range: $90K-$125K/Annum

Job Description:

Must Have Technical/Functional Skills:

Strong knowledge in Verint Enterprise Call recording

SIP REC Configuration in Verint

Concepts on Verint Recording Integration Server

Knowledge on Verint DPA server

Architecture of Verint with both active/passive recording

Record on Demand

Verint License Management

Creation of Verint call Retention rules and archiving

Knowledge on creating Scripts for enabling the Mute & Masking of Call recording in Verint

Knowledge in Cisco PG integration with Verint

Roles & Responsibilities:

Level 3 Support for Verint

Maintenance and Troubleshooting of Verint Call Recorder

New Integrations of Verint loggers with Cisco UCCE

Manage Cisco Contact Center platform including routing, reporting, CVP and UCM

Integration to 3rd contact party center and data systems

Interfacing with technical and business staff of customers following project implementation, including the project sponsor and stakeholders towards more complex future engagements

Implementation

perform engagement activities as Install, configure and test hardware and applications based on design specification, client environment and solution topology.

Consider platform interoperability, equipment/OS upgrades and updates to meet agreed upon hardware standards and manufacturer standard methodologies.

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .