Casears Rewards Desk Agent

JOB SUMMARY: Responsible for guest interaction at the Rewards Club desk. DIRECTLY SUPERVISES: NONE KEY JOB FUNCTIONS: Responsible for greeting all guests. Responsible for promoting exceptional customer service. Responsible for promoting membership into the rewards program. Responsible for the input of all patron information not captured by reservations. Responsible for educating patrons rewards club benefits. Responsible for maintaining daily procedures regarding the Rewards Club members which includes, discerning appropriate identification, filing and record keeping. Responsible for maintaining and balancing a cash drawer. Responsible for coupons and newspaper promotions regarding cruises and promotions on property. Responsible for making public announcements or special announcements. Responsible for direct mail inquiries to include updating customer account information and related duties. Assists with the resolution of player complaints and problems. Assists with promotional item implementation, distribution and redemption QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. SOCIAL SKILLS AND EXPERIENCE: Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to three months related experience and/or training; or 1 to 3 year's equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team members of organization. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Must be computer literate. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. REQUIRED PERSONAL COMPETENCIES: Responsible for fostering a fun environment. Responsible for being gracious to all guests and co- workers. Responsible for promoting a positive influence in the community and participating in company- sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff. CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain and maintain an Indiana Gaming Commission License. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to sit, stand at least 8-10 hours daily, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The Team Member is frequently required to stand and walk 2-3 miles in an 8-10 hour workday. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The Team Member is occasionally required to climb and descend stairs and balance. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member must be able to work in a smoking environment. ACCESS TO GAMING FACILITY: Access to general gaming floor. ACCESS TO SENSITIVE MATERIALS: Requires access to patron information and daily receipts.DISCLAIMERThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).