Role: Case Specialist/ Automotive customer service
Duration: 12 + month contract
Location: Euless, TX (Hybrid)fDescription:This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.
Job Responsibilities: - Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
- Meet with customer and record complaint information.
- Perform data entry responsibilities for the department
Enter the arbitration into the AS400. - Perform PSI calls and arbitration calls.
- Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
- Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
- Track sale day staffing.
- Coordinate internal and external lot communications.
- Investigate issues to determine if item is subject to arbitration.
- Comply with National Auto Auction Association (NAAA) guidelines.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
Actively participate in support of all safety activities aligned with Safety Excellence. - Perform other duties as assigned by management.
- May be required to work overtime (more than 40 hours per week) as business needs dictate.