Case Manager

Job Description

- Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination

- Provide consistent and comprehensive case management and follow-up

- Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received

- Facilitate all professional development workshops

- Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency

- Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed

- Accurately complete required documentation for enrollment

- Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract

- Create solutions to participant attendance problems

- Assist in the preparation of project reports as needed (participation, placement)

- Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data

- Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output

- Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions

- Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals

- Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements

- Provide operational support and coverage as needed

- Assist in the intake services for the Center

- Provide operations support for all compliance driven standards

- May be assigned other tasks and duties reasonably related to their job responsibilities

- Other duties as assigned