Call Center Technician

• Answer live Technical Support telephone calls in an accurate and professional manner
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
• Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

• Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television customers
• Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
• Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
• Enter all calls and transactions into a tracking database

• Experience in basic home networking including Wi-Fi
• Experience in TCP/IP and Internet applications
• Experience with Windows and Macintosh operating systems
• Ability to quickly analyze and pinpoint problems
• Exceptional writing skills and verbal communication skills
• Possess a positive, caring and helpful attitude
• Possess excellent telephone skills
• Have strong team orientation
• Ability to work flexible hours and weekends

• Part-time
• $14.50 an hour
• Work-from-home opportunity
• This position is available for people who live in the following states: IL, IN, MI, OH and TN

• Hourly rate with monthly performance incentive bonus
• Quarterly internet reimbursement

PIfa6-2425