Kellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilities with technology helps us develop best in-class and cost effective solutions for our clients.Currently Kellton Tech is looking for talented resources for one of our listed client.
Below are the position details
Job title: Call center/ Payroll Specialist II
Work location: Charlotte, NC (Onsite during training period- Hybrid after
WFH - Monday and Friday ; In Office - Tuesday-Thursday
Contract duration: 5 months with potential to convert
Team background:
7-8 currently
Day 2 Day:
taking inbound calls 80-100
Dealing with payroll issues such as missing pay, leave of absence.
Technical must haves:
Call Center experience (3-4 years preferred)
Nice to haves:
bachelor s degree
payroll experience
SAP experience
Excel
Responsibilities:
Answer incoming calls according to established procedures and performance standards.
Create work orders and capture structured data for each issue in order to provide audit trails and statistical analysis.
Ability to understand and follow documented departmental processes.
Ability to understand questions/issues presented by the field managers; direct field managers to MyRequests; escalate information to others.
Follow established payroll guidelines.
Ability to learn and understand Payroll applications (SAP, MyCPM, MySTAFF, MyRequests and other applications as assigned) to adequately support the workload.
Process and respond to emails according to standard procedures.
Perform other team-specific tasks as assigned.
Qualifications:
Bachelor s degree preferred
Effective oral and written communication skills
Payroll processing knowledge preferred
SAP experience preferred
Apply: Interested candidates can apply with their detailed word formatted resume along with their contact informationvailability to chenna DOT reddy AT Kellton DOT com
Thanks for all your time.