At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description: Job Title: Bakery Cake Designer
Department: Bakery
FLSA: Non-Exempt
General Function Responsible for decorating bakery items. You will assist customers with their bakery orders by the telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies - Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager
Positions that Report to you: None
Primary Duties and Responsibilities - Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
- Takes customer orders at Bakery counter.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Checks orders for the day and sets up a timeline and production schedule.
- Decorates bakery items in a timely manner.
- Keeps current on new designs and trends.
- Ensures department standards are met.
- Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
- Orders supplies for decorating area and checks off the order.
- Delivers product and sets up wedding cakes on site (outside the store).
- Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
- Checks product dates, pulls cases for work and lists items to fill or replace.
- Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)
- Tracks daily retail production. Identifies, with co-workers, tasks to be completed.
- Operates as a lead worker with part-time or other employees. (Instructs and reviews work).
- Participates in employee cross training.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities - Wraps all product as necessary.
- Assists in other areas of the store as needed.
- Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics - Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages
- Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and Experience High school or equivalent experience and six months or less of similar or related work experience.
Physical Requirements - Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
- Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme.
Equipment Used to Perform Job Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system.
Contacts Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.
Are you ready to smile, apply today.