JOB TITLE: Buyback Facility Lead
LOCATION: Goleta, California
FLSA EMPLOYMENT CLASSIFICATION: Non-Exempt
POSITION SUMMARY: Responsible for supervising the activities at the David Love buyback facility to ensure efficient operations. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.
A TYPICAL DAY: This is not just a job; this is a dedicated team determined to make a difference. We believe in making a difference every hour, every day. Our positive energy and time are invested for the purpose of a cleaner future for our county, next generation, and a greener environment.
DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Computer paperwork for capturing information for booking (pictures, documentation)
- Safety oriented and actively looking to remove unsafe conditions or situations.
- Knowledge of acceptable and non-acceptable materials through Buy Back and ABOP programs.
- Full understanding of handling of materials for transport, e.g. Batteries/ Paints/ Light bulbs.
- Knowledge of Buy Back Pro software. Tracking moneys in dispenser, safe and petty cash.
- Basic Microsoft Office Product knowledge, e.g. Excel, Word, Outlook and working with Windows environments.
- Ability to perform all tasks that are done by various employees at Buy Back centers.
- Resolves unusual service requests, equipment breakdowns and schedule changes with timely communications to pertinent individuals.
- Serves as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
- Creates a collaborative, communicative team environment and drive employee engagement with the Company.
- Provides service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
- Troubleshoots cash dispenser, coin machine and buyback pro software.
- Good verbal and written communication skills to interface between staff and customers.
- Develop a best-in-class team and workplace culture and effectively manage performance and talent development; drive best-practice sharing.
- Work with management to resolve any issues.
- Help make this a fun place to work.
- Maintains a feeling of pride in work; strives to achieve all goals.
- Supports the MarBorg Mission.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES: Will assume responsibilities in coordinating workflow for Buyback facility personnel.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:
- Ability to gracefully juggle high volume and moving pieces on his or her plate.
- Preference is to have a minimum of 1 year of lead or supervisory experience.
- Able to direct and lead a team.
- Possesses keen attention to detail, equally balanced with swift execution.
- Able to maintain strong and effective relations.
- Process-oriented and results-oriented skills.
- Collaborative; builds and works with teams.
- Creative thinker who challenges conventional solutions.
- Demonstrates and promotes ethical behavior.
- Bilingual
NEAT JOB SPECIFIC COMPETENCIES: Collaborative, Leadership Skills, Problem Solving, Customer Service
EDUCATION: High school diploma or G.E.D
LANGUAGE SKILLS:
Position requires excellent verbal and written English communication skills including ability to read, comprehend, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Basic Spanish communication skills desired.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle or feel. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance for long periods of time on concrete floors; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.
WORK ENVIRONMENT:
We are a drug free & alcohol-free work environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes, or airborne particles, and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually loud and dirty. Required to put on protective outfits, like gloves, safety footwear, and hardhat.
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