Business Underwriting Support Clerk

New Business Underwriting Support Clerk JOB SUMMARY: Provide support for the Underwriting Department. Responsible for the assistance with various clerical duties in support of the department staff. Provide prompt and courteous customer service. Clear understanding of how various functions within the operation relate to and impact each other. ESSENTIAL DUTIES & RESPONSIBILITIES (other duties may be assigned as necessary): Must be able to work your scheduled shift and if needed, rotate schedules with other employees for proper departmental staffing needs and /or Work Overtime if needed. Answering and documenting phone calls from a call center environment. Must be able to follow HIPAA guidelines and understand who can have access to protected health information. Make outgoing calls to verify application information with the applicant(s) or agent(s). Ability to type letters or send agent portal messages for amendments, additional requirements, declines, not taken application or policy and not in good order application problems. Ability to follow up on requirements timely, Process Check Requests for declines, not taken application or policy and overpayments. Process and input additional cash with application (CWA). Follow-up on application and agent problems. Calculate premium difference and rates using mathematical skills: ability to add, subtract, multiply and divide. In a workflow system, match facsimiles and mail received to the appropriate file. Follow-up on all and process pending requirements when received including updating the admin database appropriately. Process applications with stop payments placed on the check or checks returned due to NSF. Must be able to work in an environment where procedures change frequently. Understand Federal and State requirements for open enrollment to assists in fully processing non medically underwritten applications. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Operation of PC, Microsoft Word/Excel. Communication skills, telephone experience, and filing skills. Willingness and ability to learn new things. Ability to concentrate for accuracy. Honesty, as well as respect, for the company and its policies & procedures is crucial. EDUCATION and/or EXPERIENCE REQUIRED: High school diploma or equivalent. Computer experience required. Prior office experience preferred. Medical insurance experience a plus.