Expected Starting Salary Range: 26.42 - 32.71
Are you passionate about driving innovation in HR technology? Do you thrive on shaping how organizations manage their workforce? If so, we have an exciting opportunity tailored for you.
As a Business Systems Analyst specializing in Kronos and Workday at the top Children's hospital in the country, you'll play a pivotal role in revolutionizing how we leverage HRIS platforms to enhance our workforce management processes. In this role, you'll be at the forefront of HR technology innovation, exploring new frontiers to unlock possibilities for our organization.
Your mission will be to push the boundaries of what's achievable with Kronos and Workday systems. From optimizing workforce management processes to designing cutting-edge solutions that elevate employee engagement, your creativity and expertise will drive our HR technology evolution forward.
Join us in shaping the future of HR technology and making a lasting impact on how we manage our workforce. If you're ready to embark on this electrifying journey and be a pioneer in HRIS innovation, then we invite you to join us as our Lead Business Systems Analyst - Kronos/Workday. Let's revolutionize HR together.
SUBFUNCTION DEFINITION
In this role, you will possess conceptual knowledge of theories, practices, and procedures within the discipline, operating within defined policies, procedures, and practices with guidance. You will assist in executing testing and quality assurance for the enterprise business suite, meticulously documenting testing outcomes. Additionally, you will develop a comprehensive understanding of business theories, concepts, principles, and techniques to identify opportunities for process improvement. By collaborating with the team, you will contribute to the development of business process designs and user guides. Furthermore, you will address production support issues, application configuration tasks, and enhancements under the guidance of senior team members as necessary.
Configuration and Process
- Conceptually understands how to implement and maintain low to moderate business processes within the enterprise business application suite.
- Works with senior team members to understand validation processes.
- Develops knowledge of application and reporting tools to assist senior team members.
- Possesses conceptual knowledge of project management methodologies and the application development lifecycle.
- Participates in creating and maintaining documentation to support enterprise business applications.
- Development and delivery of training materials.
Production Support
- Provides support and assistance for production and process issues.
- Seeks guidance to troubleshoot and interpret error messages.
- Assists with implementing system solutions using appropriate Change Control methods.
- Supports departmental efforts to enhance customer satisfaction.
- Develops familiarity with existing business processes to prevent potential issues and gathers information for future process improvement opportunities.
- Exercises good judgment and follows escalation procedures in accordance with information technology service level agreements.
Customer Service
- Offers end-user support.
- Monitors Service Level Agreements (SLAs) and escalates as necessary.
- Adheres to and promotes continual adoption of change management policies and procedures.
- Demonstrates outstanding customer service behavior, including timely and effective follow-up with customers.
Miscellaneous
- Develops knowledge and professional skills through cross-training, literature review, and attendance at department meetings and vendor education.
- Cultivates and maintains positive relationships.
- Collaborates effectively with others to foster a positive team environment.
- Participates in instructional seminars and continues development on Cincinnati Children's computer-based systems.
EDUCATION/EXPERIENCE
Required
- Bachelor's degree in a related field OR equivalent combination of education and experience
- 0-2 years of experience in a related job discipline OR
Preferred
- Experience with UKG Pro Workforce Management
- Experience with Advance Time Scheduler
- Experience with Workday - (Payroll, Compensation and Benefits)
Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).