Business Support Specialist

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We are hiring a Business Support Specialist for a key client of ours in Newark, NJ. This position supports billing, implementation, and vendor management support within the energy efficiency program of a major utilities company. You will provide analytical and program implementation support for energy efficiency programs and support the workforce jobs initiative, electric vehicle and energy storage. This includes working with third party vendors to deliver programs to market; the development, preparation and analysis of operational reports; development of procedures/process improvements; technical support and expertise to process owners.

Core job functions:Daily use of SAP to review customer bill payment history.Daily follow up on customer inquiries regarding their Energy Efficiency program On Bill Repayment OBR obligations and OBR exception reviewsLiaising with Residential program Implementation Contractor and their customer care vendor, PSE&G's CEF EE Agents, RES program implementation team members to resolve OBR questions.Producing a monthly OBR Repayment ReportReconciling OBR activity to SAP to OBR Billing uploadsProvide program implementation and analytical support for energy efficiency programs. Support program development process by assessing other detailed offerings of related programs so that they can be incorporated into the plan, through development and launch; and subsequent enhancements and offerings. Collaborates with other functional groups to ensure program offerings are delivered to market according to specifications. Support the development, maintenance, data collection, analysis and preparation for weekly and monthly operational reports. Develop and maintain databases to support program operations. Develop and generate ad-hoc reports and operational/financial reports from existing systems, including but not limited to SAP and DSMC (DSM Central is a workflow management and reporting program). Lead or support new program development initiatives, including process design and systems design. Lead or support process improvement initiatives based on scorecard gaps and monitoring assessments.Develop and prepare various management reports, internal audits, spreadsheets and charts of key program and departmental processes and metrics. Gather and link data from diverse sources to identify data driven improvement opportunities. Represent the department on various cross-functional teams. Maintain documentation of standard operating procedures, project status, etc. Prepare PowerPoint presentations to summarize analyses and recommendations.

Advanced job functions:Play a leadership role in the development, recommendation and implementation of new procedures/process improvements, often via cross-functional teams. Prepare status reports for management, developing and delivering appropriate communication materials.Provide technical expertise and support to process owners. Drive efficiency and process improvement, utilizing leadership skills, data analysis and strong understanding of the business strategies.Foster the refinement, understanding and enhanced utilization of process measures and benchmarking. Work with outside vendors to oversee development of long range plans, potential studies, program evaluation, and special projects, as needed.

BS/BA degree in business, finance, or a related field of study1+ years of relevant work experience: business/financial analysis experienceStrong analytical, organizational and communication skills; strong attention to detailDemonstrated MS Access, Excel, PowerPoint and PC skillsMust foster an inclusive work environment and respects all aspects of diversity; Must demonstrate and value differences in others' strengths, perspectives and approachesDesired: Demonstrated high level of knowledge of residential energy efficiency programs, processes and practicesAbility to present written and oral work product clearly and conciselyProficient in creating and maintaining databases in either Excel or AccessDesired: 5+ years relevant work experience including business/financial modeling experience,Preferred: Experience in database managementKnowledge of Business Warehouse, SAP, Access, Sharepoint strongly desiredKnowledge of utility tariffs and accounting would be a major bonusDrive efficiency and process improvement through knowledge of continuous improvement toolsExperience in managing external vendors

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

Who We Are

The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with a global presence. We are CMM Level 5 company.