Business Strategy & Intelligence Manager - Client Experience page is loaded Business Strategy & Intelligence Manager - Client Experience Apply locations Boston New York Charlotte time type Full time posted on Posted 3 Days Ago job requisition id
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us.
The Consumer Client Experience and Governance team is responsible for delivering responsible growth by focusing on the client to transform the business and manage risk. The Business Enablement and Initiative Management team within Consumer Client Experience and Governance, is accountable for the day-to-day business of the team in partnership with key partners (HR, Finance, etc.), providing client-level insights tied to demographics, behaviors and relationships, and manages cross-functional initiatives that improve performance.
Job Description:
The Business Strategy & Intelligence Manager role reports to the Head of Business Enablement and Initiative Management and will be responsible for both leading new cross-functional initiatives from development to execution as well as communicate the overall Consumer Client Experience and Governance narrative tied to changes made to improve performance across the team and programs.
Responsibilities:
- Partner with lines of business and business partners to drive results and ensure successful implementation of initiatives
- Lead the creation and delivery of robust project plans with ongoing reporting to highlight progress to goal and results
- Create playbooks and guides to ensure repeatable processes are in place to achieve successful handoff of efforts once established
- Leverage data and insights to communicate growth and importance of efforts
- Facilitate collaboration and coordination across teams to explore and prioritize opportunities
Required qualifications:
- 5+ years leading cross-functional, strategic initiatives to deliver high impact outcomes.
- Expert communication and presentation skills (both verbal and written), able to concisely summarize key observations, clearly articulate considerations, and propose solutions and next steps.
- Strong ability to collaborate and engage across functions and business lines and build strong working relationships with business partners at all levels of management - be someone others want to work with
- Ability to succeed in in a fast-paced, matrixed environment, with multiple priorities, and limited supervision.
- Exhibits a strong drive for results and success, demonstrates a sense of urgency to achieve outcomes, and routinely exceeds expectations.
Desired qualifications:
Background in program management, change management and data analytics. Knowledge of Consumer and Small Business organization
Shift:
1st shift (United States of America)
Hours Per Week:
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1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
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3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4. Summarize your abilities, accomplishments and skills into a brief, concise document.
Considerations when writing a resume
• Do be brief. Resumes should be 1-2 pages in length.
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Seven steps to a successful interview
1. Anticipate -Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2. Research -What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
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4. Prepare Answers -Think about what the interviewer may ask, determine what the best answer is and write it down.
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7. Follow-up - Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.