Title: Business Process Manager - Onsite
Description:
Business Process Manager
The Process Manager role is focused onleading a wide variety of process improvement projects and transformation initiatives across the Consumer Sales unit. This position will be responsible for developing business process improvement capabilities within the Transformation team in a highly visible role reporting into the Consumer Sales Operations Team. The person will be a key contributor to the department by providing strong professional/executive-level presence, technical expertise, business acumen, and a strong desire to help drive business process improvement sat client.
Responsibilities:
Represent Consumer Sales Operations interests within the Sales Rabbit platform.
Update lead routing and assignment across Consumer Sales D2d Sales Teams Internally / Externally
Share ownership of integration between Market and Sales Rabbit.
Ensure tracking standards that account for marketing / sales goals, drive efficiencies, and enable advanced insights including site analytics, multi-touch attribution, cross-channel and productbuy flows.
Learn, follow, and evangelize the specific procedures for campaign implementation when new technology or additional ad management systems are introduced.
Contribute to the department's goal of continuous improvement and delivering value-added results.
Develop, define, and implement cross-functional process and procedures facilitating a formal PMO function to drive key business imperatives regarding lead management.
Prepare tracking enhancements for critical code releases - includes aligning with key partners, identify dependencies and requirements, performing regular quality checks, and advancingprogress through privacy and architecture reviews.
Learn, follow, and evangelize the specific procedures for campaign implementation when new technology or additional systems are introduced.
Actively manage competing deliverables to meet business commitments and client expectations.
Required Qualifications:
Experience with advanced business process re engineering practices, procedures, and principles (e.g., Agile, Lean, Six Sigma, Data mapping and/or Project management).
At least 5 years of professional level experience in Telecommunications in Product, Marketing, Sales/Service, Revenue Operations, Testing, Field Ops or IT PMO.
Strong PC skills including 365 Office Suit - Excel, Word Outlook advanced Excel formula & pivot table experience.
Strong project management skills and ability to interact with all levels of the organization.
Strong analytical and critical thinking skills.
Ability to problem solve and work independently.
Strong time management, organizational, facilitation and communication skills.
Sales Force, campaign management, Sales Rabbit experience a plus.
Mandatory skills:
business process re engineering practices, procedures, principles,
Agile, Lean, Six Sigma, Data mapping, Project management,
Telecommunications in Product, Marketing, Sales, Service, Revenue Operations, Testing, Field Ops, IT PMO,
365 Office Suit, Excel, Word Outlook, Excel formula, pivot table,
project management,
Sales Force, campaign management, Sales Rabbit
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Amirtha Valli Ravanan
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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