Business Process Analyst

Dublin, California

PG&E Corporation
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Requisition ID 136079

Job Category: Business Operations / Strategy

Job Level: Individual Contributor

Business Unit: Operations - Other

Job Location: Dublin

Position Summary

Business Process Analysts evaluate the effectiveness of, and recommend improvements to, business process, practice, and procedures. Business process related activities are focused on measuring and improving quality, cost effectiveness, efficiency, customer satisfaction and other desired business outcomes and strategic business decisions.

Responsibilities typically include many or all of the following:

  • Effectiveness and Root Cause Analysis: Evaluates and measures success of various business processes, practices and procedures and identifies opportunities for improvements. Compiles and analyzes data, documents work process and procedures, conducts internal and/or external surveys and interviews in order to identify and quantify issues and recommend solutions.
  • Metrics and Reporting: Develops and tracks business process related metrics. Develops and maintains standard, custom and ad-hoc reports.
  • Quality Assurance: Develops and updates quality standards, monitors quality, identifies issues and recommends improvements.
  • Business Process Improvement: Business process improvement activities in support of the business, including process mapping and re-design.
  • Training Content Development and Delivery: May develop and/or deliver end-to-end process training in a one-on-one or group setting.
  • Project Management: May lead projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues.

Position location is flexible within the following counties: Alameda, Contra Costa, Marin, Monterey, Napa, Sacramento, San Francisco, San Mateo, Santa Clara, Santa Cruz, Solano and Sonoma.

Job Responsibilities

  • Performs root cause analysis on complex processes that requires customized reports and data.
  • Develops new or revises existing data analysis to predict business outcomes selecting from various complex variables.
  • Conducts studies and develops and uses metrics to develop recommendations related to business strategy and operations. Presents findings and proposed recommendations to leaders.
  • Develops/delivers end-to-end process training materials to better support business needs.
  • May provide guidance to Business Process Analysts and Business Process Analyst Associates.
  • May manage small-to-mid-size projects.



  • Bachelors Degree in Business, Statistics, Mathematics or job-related discipline or equivalent experience
  • Job-related experience, 4 years


  • MBA or equivalent graduate degree
  • LSS Green Belt
  • Broad knowledge of different qualitative and quantitative analytical methods, approaches and tactics.
  • Advanced understanding of root cause analysis and process improvement concepts, methods and techniques. Creative problem-solving skills to develop process solutions.
  • Strong analytical and writing skills to c justify process changes.
  • Strong presentation and communication skills to deliver findings and recommendations to various levels of management.
  • Knowledge and understanding of key process drivers affecting business results.
  • Strong project management knowledge and skills to lead project teams.
  • Excellent organizational, prioritization and multi-tasking skills.
  • Adaptable to changing business conditions and ambiguity.
  • Proficiency in Microsoft Office, Project, Visio or similar software.
Date Posted: 23 September 2022
Job Expired - Click here to search for similar jobs