UNICO is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our West Covina office on a permanent basis.
You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.
This role offers you the opportunity to work in a national firm that offers excellent career progression.
Core Responsibilities:
-
Provide high-quality service to each of our clients
-
Maintain client confidentiality at all times
-
Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
-
Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists
-
Communicates clearly with staff in a timely and professional manner
-
Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
-
Verify and maintain data quality
If your background experience and skill set meet the requirements for our Customer Service Representative, apply today.