Join our team as a Business Development & Customer Service Representative, where your passion for forging meaningful connections and driving growth will thrive. We're on the lookout for a highly motivated individual who excels in both cultivating new business opportunities and providing unparalleled support to our valued customers. If you're eager to make a difference, this role offers an exciting opportunity to contribute to our organization's success.
Responsibilities of the Business Development & Customer Service Representative:
- Proactively identify and nurture new business opportunities through targeted customer outreach and prospecting efforts.
- Foster enduring relationships with existing clients, serving as their trusted advisor and primary point of contact for personalized support.
- Gain a deep understanding of clients' needs, challenges, and objectives, offering tailored solutions to meet their evolving requirements.
- Collaborate seamlessly with cross-functional teams to ensure flawless delivery of products/services and maintain high levels of customer satisfaction.
- Conduct thorough market research and competitor analysis to uncover trends and seize opportunities for business expansion.
- Craft compelling presentations and proposals to showcase our offerings and secure new business partnerships.
- Follow up diligently on leads, inquiries, and sales opportunities to convert prospects into satisfied customers.
- Maintain meticulous customer records, track sales activities, and generate reports as needed to inform decision-making.
- Provide exceptional customer service, promptly addressing inquiries, troubleshooting issues, and resolving concerns with a proactive approach.