Business Analyst / Technical Analyst

Title: Business Analyst / Technical Analyst

Experience: Minimum 6-8 years' experience

Location: Preferred: Austin, TX / Can go with a remote candidate in US as well if candidate is really strong, but preference is onsite Austin, TX Duration: Long Term

C2C is open

General Qualifications:

Interprets business requirements and develops business and/or functional specifications that the design/programming/testing staff will utilize to implement the project

Responsibilities include:

Generate detailed requirement specification

Implement authorized and approved standards, guidelines, and procedures

Document all requirements in required formats (e.g., system specifications, data models, and network design schematics)

Provide feasibility studies (cost alternative options for client to assess)

Carry out impact analysis including dependencies on other projects and parts of the business

Develop functional and detailed technical specifications that support the approved functional, operational, and service level requirements

Design functional data models

Strong communication, collaboration, and stakeholder management skills

Required Qualifications:

Experience in Contact Center domain as a Business Analyst, Product Owner, or Product Manager

Experience in Coaching & Quality function (NICE, Genesys, Call Miner products etc.)

Experience in Workforce Engagement Management function (NICE, Genesys, Call Miner)