Branch Supervisor / Assistant Manager

Job Description

Join our vibrant Credit Union team as a Branch Supervisor, where authenticity, happiness, trustworthiness, and a passion for service reign supreme. If you thrive in an environment that celebrates openness and fosters a service-oriented mindset, then we're the perfect fit for you.

As the ideal candidate, you'll lead by example, demonstrating excellent verbal and written communication skills while motivating and empowering our team members to excel. You'll play a pivotal role in developing our department representatives to provide exceptional service, cultivate Member relationships, and expand our Member base.

Responsibilities:

Provide comprehensive service and sales support to our Greenville staff, offering feedback, coaching, training, and development opportunities. Assist in the hiring and performance management processes.

Oversee the daily operations of our Greenville branch, ensuring alignment with management goals. Manage workflow, address employee inquiries, and resolve escalated issues.

Assist Members and potential Members with their depository, new account, and service needs, actively identifying cross-selling opportunities to enhance their financial well-being.

Collaborate with managers, staff, and other departments to meet Members' needs efficiently.

Maintain compliance with credit union policies, procedures, and regulatory requirements, making recommendations for continuous improvement in service delivery.