Billing Specialist

JOB TITLE: Billing Specialist

LOCATION: REMOTE, Pacific, Mountain, or Central Time

DURATION: 6 month Contract-To-Hire

RATE RANGE: $30-$40/hour

SUMMARY:

Our client is looking for a Billing Specialist. The ideal candidate will have the following: You will own the customer billing lifecycle ensuring operational excellence in accuracy of customer invoicing, cash receipts and provide excellent customer service to external and internal customers. In this high-volume role, the Billing Specialist I is prioritizing tasks and using critical thinking to complete work.

Maintaining accurate customer records and timely collection of accounts is critical to our client's continued growth. As the Billing Specialist I, you will be responsible for timely correspondences with our external and internal customers.

JOB DESCRIPTION:

Provide billing support to our customers through Zendesk with timely responses and resolutions to their inquiries within the established SLAs

Build a strong relationship with customers. Investigate, address, and resolve customer payment issues. Work with customers (internal and external) to implement corrective actions to minimize or eliminate re-occurrence in the future.

Daily entry and distribution of customer invoices, cash application, and changes in customer information

Assist with end to end order to cash collection

Conduct credit assessments for new customers

Participate in ad hoc accounting projects

QUALIFICATIONS:

2+ years experience working in billing in a SaaS environment

Zendesk Experience

CRM System Experience (i.e. Salesforce)

ERP System Experience (i.e. Netsuite, SAP, Oracle Etc)

Excellent customer service skills with the ability to foster positive relationships with customers and co-workers

Ability to multitask and prioritize accordingly

High attention to detail

Excellent and effective written and verbal communication skills

Preferred But Not Required: Stripe, (url removed) and Tesorio

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