Resla Overview:
Resla is a leading car rental agency committed to providing exceptional service and support to our customers. We pride ourselves on our fleet of high-quality Tesla vehicles and our dedication to customer satisfaction.
Position Summary:
Do you excel in the art of financial management and possess a knack for delivering exceptional customer care? Join our team as a Financial Services and Customer Care Specialist, where you'll play a pivotal role in ensuring smooth financial transactions and providing top-notch service to our valued clients. With your expertise and dedication, you'll contribute to enhancing our customers' experience and fostering long-lasting relationships.
Key Responsibilities:
- Financial Transaction Management:
- Skillfully handle the payment of any outstanding balances, ensuring accuracy and timeliness in processing transactions.
- Repo Scheduling Expertise:
- Coordinate repossession schedules with our trusted service providers, demonstrating meticulous attention to detail and adherence to regulatory guidelines.
- Deposit Refund Facilitation:
- Initiate the refund process for security deposits once all collection efforts have been exhausted, providing transparent and efficient communication to our clients throughout the process.
- Payment Reversal Proficiency:
- Process payment refunds with care and precision, addressing customer inquiries and concerns with empathy and professionalism.
- Task Management and Documentation:
- Create and execute tasks with precision, documenting all pertinent information and issues to ensure comprehensive tracking and resolution.
- Customer Outreach and Engagement:
- Reach out to customers with next-day returns, offering personalized assistance and inviting them to extend their rental if desired, fostering a positive and proactive approach to customer engagement.
Qualifications:
- A passion for delivering outstanding customer experiences, coupled with a strong aptitude for financial management.
- Excellent communication skills, with the ability to convey complex information clearly and effectively.
- Detail-oriented with a focus on accuracy and efficiency in financial transactions and task management.
- Proactive problem-solving skills, with the ability to anticipate and address customer needs proactively.
- Previous experience in financial services, customer care, or related fields is advantageous, but not essential - we value enthusiasm and willingness to learn.