Dallas Heart and Vascular is a growing fast-paced heart and vascular office seeking a Medical Scheduler . The ideal candidate is highly motivated, organized, detail-oriented with a strong ability to multi-task. As a Medical Scheduler, you will be responsible for managing the flow of patient care which includes, but is not limited to, scheduling patient appointments for consultations, medical procedures and follow-up visits. In addition, the candidate will be cross trained as an Admission Coordinator (front desk) .
Essential Functions of the Role:
- Serves as the first contact for patient care by s chedul ing and confirm ing patient appointments, follow-up testing, check-ups, and physician referrals via telephone
- Creates a welcoming environment by a nswer telephones and direct calls to appropriate staff
- Assist s with patient check-in and check-out
- Greet visitors, ascertain purpose of visit, and direct them to the appropriate staff
- Effectively handles multiple calls at one time.
- Meets the needs of our patients by c ompil ing and record ing medical charts, reports, and correspondence
- Interview patients to complete insurance and privacy forms in a timely and accurate manner
- Collect patient primary payments during visit and apply to patient record.
Minimum Qualifications:
- Strong c ommun ication skills to converse clearly over the telephone and in person
- Demonstrates an ability to organize and prioritize a variety of tasks and multiple demands
- Attends to detail as it relates to scheduling patients correctly and communicate scheduling difficulties with the team.
- Strong technological skills, such as using word processing, excel spreadsheets and an advance EMR systems to track data and schedule appointments.
- Ability to i dentify issues and resolve problems in a timely manner ; use reason even when dealing with emotional topics ; effectively manage patients who maybe upset or stressed
- Demonstrate strong interpersonal skills, listening to patients' needs, and possess a friendly and outgoing demeanor
Desired Qualifications
- 1-2 years' experience in medical scheduling
- Experience working in a call center and/or suited for handling high volume calls .
- Preferred knowledge of Greenway and proficient at using Microsoft Office 365 to include Word and Excel
- Bi-lingual in Spanish required
Travel Requirements
Travel may be required at times .
Physical Requirements
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
Work Environment
Work is performed in a typical medical clinic and/or business office environment.
Equal Employment Opportunity Statement
Dallas Heart and Vascular provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws . This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary and Benefits
Full-time , non- exempt position. Competitive compensation and benefits package to include 401K; full suite of medical, denta l and ancillary benefits; paid time off and much more.
The statements contained herein are intended to describe the general nature and level of work performed by the Medical Scheduler , but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate . Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Compensation details: 12-15 Hourly Wage
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