Molina Healthcare is hiring for a bilingual (English/Spanish) In-Office, Health Plan Specialist for our One Stop Help Center in Indio, California.
The Health Plan Specialist will be based out of our Indio 'One Stop Help Center' and will work directly with members, perspective members, community partners, and the public who visits the Molina's storefront.
This role will also lead the day-to-day operations of programs, meetings, community partner appointments, and presentations at the storefront and ensures that all those accessing the storefront have the best customer experience and can link to community services and resources.
The Health Plan Specialist will provide walk-in customers with information and materials about Molina Healthcare. Direct customers to the appropriate department(s). Ensure all Marketing and Health Educational Materials are available for display and distribution.
This is an In-Office position It will require you to work from our Indio office Mon-Fri 8:30am -5:30pm.
Bilingual (English/Spanish) needed.
Job Duties
- Answer questions for walk-in customers about Molina Healthcare.
- Assist in directing customers to the appropriate department(s).
- Answer incoming calls and provide information about Molina Healthcare.
- Assist in navigating the Molina Healthcare website to identify a network provider.
- Ensure adequate inventory level of Company materials, coordinate with Community Engagement team members for restocking.
- Oversee the Kid's Corner; ensure the area is clean, stocked with books and safe for children.
- Ensure storefront opens and closes in a timely manner
- Ensure that all material displays contain adequate supplies for the day.
- Maintain a daily tracking log of visitors entering store, what information was requested, and how they were assisted.
- Schedule and coordinate community partners and the services being offered at the site
- Assist with booking member appointments, meetings, and conference room access with internal and external parties
- Assist and support with general administrative day to day duties
Job Qualifications
REQUIRED EDUCATION: High School Diploma
PREFERRED EDUCATION: Associates Degree
REQUIRED EXPERIENCE, KNOWLEDGE/SKILLS/ABILITIES:
- 2 years of Customer Service experience
- Ability to handle multiple tasks with minimal supervision.
- Excellent verbal and written communication skills.
- Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers.
PREFERRED EXPERIENCE:
- 2 years in Managed Care industry with experience in Medi-Cal and Covered CA
- Ability to satisfactorily speak, read, write in Spanish
PHYSICAL DEMANDS:
Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Key Words: Medical Assistant, Medical, Front Office, Office Manager, Community Connector, Nonclinical Case Manager, Care Manager, Community Engagement, Public Health, Healthcare, Health Care, Managed Care, MCO, Medicaid, Medicare, HEDIS, CAPHS, equity community health adviso, family advocate, advocacy, health educator, liaison, promoter, outreach worker, peer counselor, patient navigator, health interpreter, public health aide, community lead, community advocate, nonprofit, non-profit, social worker, case worker, housing counselor, human service worker, Navigator, Assistor, Connecter, Promotora, Marketing, managed care, MCO, member, market, screening, education, educating,
Pay Range: $16.23 - $35.17 / HOURLY
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.