Bilingual Customer Service Representative
About the Company and Opportunity:
- CFS is working with a company to identify a Bilingual Customer Service Representative.
- The Bilingual Customer Service Representative role will be with a small, fun, outgoing, and hardworking team.
- The ideal Bilingual Customer Service Representative can utilize their multitasking skills and has great attention to detail.
Overview of the Bilingual Customer Service Representative role:
- Handle an array of customer inquires
- Swiftly gather and enter customer data
- Request documentation as needed and ensure proper follow-up with customers
- Research customer issues and inquires
- Rout customer calls to the appropriate department as needed
- Collect and enter customer feedback
- Email correspondence with customers and internal team members
Requirements for the Bilingual Customer Service Representative role:
- Ability to Multi-task in a Fast-Paced Environment
- Excellent Written and Verbal Communication Skills
- Light Excel skills - Data Entry, Spreadsheets
- Desire to meeting key phone metrics
- Willingness to be a supportive team player
- Fluent in English and Spanish